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Webale Tech Solutions Limited
CLOSEDKampala, Uganda
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Webale Tech Solutions Limited
CLOSEDKampala, Uganda
Closing: Apr 5, 2024
8 days remainingPublished: Mar 25, 2024 (4 days ago)
Education:
Work experience:
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Requirements
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as a Hardware Support Engineer or similar role, with a strong background in hardware troubleshooting and maintenance.
• Hands-on experience with hardware installation, configuration, and repair.
• Proficiency in hardware diagnostic tools and techniques.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to interact effectively with end-users and technical teams.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+, or similar) are a plus.
Requirements
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as a Hardware Support Engineer or similar role, with a strong background in hardware troubleshooting and maintenance.
• Hands-on experience with hardware installation, configuration, and repair.
• Proficiency in hardware diagnostic tools and techniques.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to interact effectively with end-users and technical teams.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+, or similar) are a plus.
Hardware Installation and Configuration:
• Install, configure, and deploy hardware components, including servers, workstations, networking equipment, and peripherals.
• Ensure proper setup and integration of hardware systems according to specifications and requirements.
Hardware Maintenance and Repair:
• Perform routine maintenance tasks, such as hardware diagnostics, cleaning, and preventive maintenance, to ensure optimal performance and reliability.
• Troubleshoot hardware issues and perform repairs or replacements as necessary, both onsite and remotely.
Technical Support:
• Provide technical support and assistance to end-users and internal stakeholders, responding to hardware-related inquiries, and resolving issues in a timely and efficient manner.
• Collaborate with other support teams, including software support and network support, to address complex technical issues and ensure seamless operation of integrated systems.
Documentation and Reporting:
• Maintain accurate records of hardware inventory, including serial numbers, configurations, and warranty information.
• Document hardware-related procedures, troubleshooting steps, and solutions for knowledge sharing and future reference.
• Generate reports on hardware performance, maintenance activities, and support ticket metrics.
Hardware Upgrades and Expansion:
• Assess hardware requirements and recommend upgrades or expansions to meet evolving business needs.
• Plan and execute hardware upgrades, migrations, and expansions in coordination with other teams and stakeholders.
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