Published

Customer Experience Jobs in Uganda

66

jobs

Old Mutual

Front Desk Administrator

Kampala, Uganda

Finance Trust Bank

Quality Assurance Supervisor – Employee Banking

Kampala, Uganda

White Labelled Employer

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Senior Account Executive

Kampala, Uganda

Aurous Restaurants

F & B Operations Manager

Kampala, Uganda

TABEBUIA SPA & SAFARI RESORT

Resort Manager

Fort Portal, Uganda

Marie Stopes UG

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Midwife

Kampala, Uganda

Strathmore Global Institute

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Business Development Manager

Kampala, Uganda

TABEBUIA SPA & SAFARI RESORT

Spa Therapist

Fort Portal, Uganda

Marie Stopes UG

Only on Fuzu

Night Client Liaison Officer

Kampala, Uganda

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Marie Stopes UG

Only on Fuzu

Client Liaison Officer

Kampala, Uganda

Front Desk Administrator

Closing: Mar 29, 2024

1 day remaining

Published: Mar 20, 2024 (9 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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A Temporary employee who will promote and maintain a high quality, professional and customer-centric company image to customers and other stakeholders, provide excellent client experience to customers and Business stakeholders, work as part of a team in the implementation of the customer experience strategy and the overall strategic objectives of the business and achieve the set KPIs, client retention, premium collections and business growth targets.


Requirements

• Honours Degree (Hons) (Required)

Skills

• Business, Complaint Management, Customer Data, Customer Experience (CX), Customer Relationships, Customer Retentions, Customer Service, Empathy Education


Responsibilities
A Temporary employee who will promote and maintain a high quality, professional and customer-centric company image to customers and other stakeholders, provide excellent client experience to customers and Business stakeholders, work as part of a team in the implementation of the customer experience strategy and the overall strategic objectives of the business and achieve the set KPIs, client retention, premium collections and business growth targets.


Requirements

• Honours Degree (Hons) (Required)

Skills

• Business, Complaint Management, Customer Data, Customer Experience (CX), Customer Relationships, Customer Retentions, Customer Service, Empathy Education


• Effecting high quality engagements for walk-in clients as per the set objectives and standards.

• Responsible for always maintaining a pleasant ambience & look-and-feel of the front office.

• Cultivating pleasant customer relationships through building quick rapport, pleasant engagements & empathy.

• Developing and maintaining positive internal services and work relations with colleagues and stakeholders

• Implementing the complaint management procedure clients as enshrined in both the Customer Service Charter and Processes manual.

• Continuous business growth through up-selling and cross-selling techniques while engaging customers and generating referrals.

• Support on continuous Customer Data Quality campaigns.

• Providing support on administrative functions.

• Preparation of periodic Reports as required.

• Any other duties as and when assigned by the Line Manager.


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