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Customer support, client care Jobs in Banking and Insurance, in Uganda
5
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I&M Bank
Customer Service Officer
Kampala, Uganda
PAX Insurance Company Limited
Claims Support Officer
Kampala, Uganda
PAX Insurance Company Limited
Customer Support Officer
Kampala, Uganda
NCBA
Account Maintenance & Operations Officer
Kampala, Uganda
NCBA
Contact Centre Assistant
Kampala, Uganda
Old Mutual
CLOSEDClaims Analyst
Kampala, Uganda
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Old Mutual
CLOSEDFront Desk Administrator
Kampala, Uganda
Closing: Apr 20, 2024
2 days remainingPublished: Apr 18, 2024 (1 day ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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To act as a back up to the Service Leader, directly supervise Tellers and ensure the provision of smooth and timely over the counter service delivery to excellent customers while adhering to Internal operational controls, processes, and procedures.
Requirements
• First degree or its equivalent in any relevant discipline.
• A post-graduate or professional qualification is an added advantage.
• Between 2 - 5 years cognate experience, of which at least 2 (two) years must have been spent in banking operations.
Responsibilities
To act as a back up to the Service Leader, directly supervise Tellers and ensure the provision of smooth and timely over the counter service delivery to excellent customers while adhering to Internal operational controls, processes, and procedures.
Requirements
• First degree or its equivalent in any relevant discipline.
• A post-graduate or professional qualification is an added advantage.
• Between 2 - 5 years cognate experience, of which at least 2 (two) years must have been spent in banking operations.
• Act as a deputy to the Service Leader.
• Communicate the unit’s goals to supervisees and ensure alignment of the unit’s activities with the Bank’s business objectives.
• Supervise tellers, and ensure they adhere to approved standards.
• Coordinate supervisees’ activities and ensure compliance with the Bank’s operating policies, controls and procedures.
• Prepare work schedules, access the vault and ensure the correct cash balance in the vault.
• Supervise cash sorting, cash management services and all teller activities and ensure that customers are attended to promptly and courteously.
• Ensure all tills are properly closed and are at zero for all Tellers.
• Balance all Tellers and ensure all data input is authorised before the close of business.
• Authorise Teller transactions in real time.
• Confirm Treasury in deposits before lodging them to reserve/Vault.
• Review all Teller transactions (call back) to ensure they are free.
• Ensure all registers are updated and reviewed by branch management.
• Ensure all blanks are balanced and reconciled.
• Maintenance of ATM operations by servicing it, replenishment cash and regular reconciliation.
• Keep custody of the vault and manage vault cash.
• Communicate the bank’s vision, goals and objectives and ensure alignment of the unit’s goals and activities.
• Provide guidance and leadership to subordinate teams to ensure effective execution of the department’s activities.
• Review the periodic reports prepared by the subordinate units/subunits and ensure the timely generation/compilation of the agreed unit reports.
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