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Entertainment, events Jobs in Kampala, Uganda
3
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Omziki Distribution
Client Service Specialist
Kampala, Uganda
Omziki Distribution
Social Media Manager
Kampala, Uganda
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Omziki Distribution
Finance & Operations Manager
Kampala, Uganda
Closing: Apr 30, 2024
5 days remainingPublished: Apr 18, 2024 (8 days ago)
Job Requirements
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Job Summary
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The Client Services Specialist will be the primary point of contact on the Distribution team for our clients, assisting them with inquiries and providing exceptional support.
Requirements
• High School Diploma or Bachelor’s Degree in Business Administration or a related field
• 3+ years experience in customer service or a related field, preferably in the music industry.
• Strong understanding of DSPs (Spotify, SoundCloud, iTunes/Apple Music, Pandora, Tik Tok, YouTube, etc.)
• Excellent communication and interpersonal skills, with a positive attitude and a customer-centric approach.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in computer skills, including experience with CRM software and Microsoft Office.
• Strong problem-solving and time management skills.
• Ability to work effectively both independently and as part of a team.
Responsibilities
The Client Services Specialist will be the primary point of contact on the Distribution team for our clients, assisting them with inquiries and providing exceptional support.
Requirements
• High School Diploma or Bachelor’s Degree in Business Administration or a related field
• 3+ years experience in customer service or a related field, preferably in the music industry.
• Strong understanding of DSPs (Spotify, SoundCloud, iTunes/Apple Music, Pandora, Tik Tok, YouTube, etc.)
• Excellent communication and interpersonal skills, with a positive attitude and a customer-centric approach.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in computer skills, including experience with CRM software and Microsoft Office.
• Strong problem-solving and time management skills.
• Ability to work effectively both independently and as part of a team.
• Provide excellent customer service to our clients via email, and live chat.
• Assist customers with platform questions, troubleshooting and general distribution inquires.
• Answer product-related questions and provide information about our music catalog, releases, and promotions.
• Handle customer complaints and escalate complex issues to management.
• Maintain accurate records of customer interactions and transactions using our CRM system.
• Stay informed about industry trends, new music releases, and upcoming events to provide informed recommendations to customers.
• Contribute to the continuous improvement of our customer service processes and procedures.
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