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Donswift Company Ltd
CLOSEDMukono, Uganda
Closing: Apr 30, 2024
15 days remainingPublished: Apr 11, 2024 (4 days ago)
Education:
Work experience:
Language skills:
Contract Type:
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Requirements
• Bachelor’s degree
• 1 year of experience in a customer interacting role.
• Excellent communication skills, both written and verbal.
• Understanding of the shipping industry, eCommerce.
• Computer-savvy with proficiency in Microsoft Office applications.
• Ability to provide exceptional customer service in various settings.
• Quick learner with a proactive approach to problem-solving.
Requirements
• Bachelor’s degree
• 1 year of experience in a customer interacting role.
• Excellent communication skills, both written and verbal.
• Understanding of the shipping industry, eCommerce.
• Computer-savvy with proficiency in Microsoft Office applications.
• Ability to provide exceptional customer service in various settings.
• Quick learner with a proactive approach to problem-solving.
• Customer Assistance: Act as the primary point of contact for customers, addressing their inquiries, concerns, and requests promptly and professionally via phone, emails, social media or in-person interactions.
• Order Processing: Manage the processing of orders, including arranging pickups, and coordinating with riders to ensure timely delivery.
• Shipment Tracking: Utilize tracking systems and software to monitor the status of shipments and provide customers with real-time updates on the location and estimated delivery times of their goods.
• Issue Resolution: Investigate and resolve any issues that arise during the shipping process, such as delays, damages, or missing items, by liaising with relevant departments and stakeholders to find timely solutions.
• Customer Relationship Management: Build and maintain strong relationships with customers by understanding their unique needs, preferences, and expectations, and proactively addressing any concerns or challenges they may encounter.
• Cross-functional Collaboration: Collaborate with colleagues in various departments, including operations, finance, and transportation, to ensure smooth coordination and execution of shipments and resolve any logistical issues efficiently.
• Continuous Improvement: Identify opportunities for process improvements and efficiency enhancements within the customer service and shipping operations and contribute ideas for enhancing the overall customer experience.
• Flexibility: Willing to perform any other duties as assigned by your supervisor.
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