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Analyst - Revenue Assurance

Closing: Sep 12, 2022

This position has expired

Published: Sep 6, 2022 (25 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Education:

  • Essential – University Undergraduate Degree – B.Com /B.Acc/LLB/BSC
  • Preferable – CISA/CISM qualification.

Experience:

  • At least 1 year of experience in a complex, technology-oriented industry
  • A good appreciation of telecommunications/Fintech technology
  • At least 1 year of working knowledge with internal control and governance systems and environments is essential
  • At least 1 year of data analytics experience


Responsibilities

Education:

  • Essential – University Undergraduate Degree – B.Com /B.Acc/LLB/BSC
  • Preferable – CISA/CISM qualification.

Experience:

  • At least 1 year of experience in a complex, technology-oriented industry
  • A good appreciation of telecommunications/Fintech technology
  • At least 1 year of working knowledge with internal control and governance systems and environments is essential
  • At least 1 year of data analytics experience


Strategic Planning

  • Provide input into Revenue Assurance strategy aligned with the overall MTN Strategy
  • Aid the dissemination of the RA strategy with stakeholders and colleagues from across the MTN Business.

Operational Framework Planning

  • Engagement with MTN Group RAFM Centre of Excellence to understand the risk and control framework for MTN RA operations.
  • Working with MTN Group RAFM COE (Centre of Excellence) to provide input into new control design required for operational implementation.
  • Support of the process for implementation, ensuring:
  • Vendors or internal delivery teams are monitored in the delivery process
  • Requirements are clearly defined and agreed
  • Solution design is informed
  • Testing is performed
  • Implementations of the controls is achieved in terms of time and quality
  • Input to planning the execution of the operational framework, ensuring budget, time and capacity considerations are balanced with stakeholder and customer needs.

Operations Infrastructure Planning and Deployment

  • Understand the industry trends in relation to Revenue Assurance operations infrastructure and performance
  • Support for the Shared Service infrastructure implementation, ensuring timeliness and quality needs are understood and met
  • Ongoing enhancement of the Shared Service infrastructure to ensure existing and future operations needs are met

Operational Framework Management

  • Awareness of the control operation schedule, incorporating stakeholder needs, risk levels, resource capacity and available time
  • Undertaking of the control performance of the Shared Service Centre, ensuring:
  • Timely receipt of data from all source systems
  • Validation of the accuracy and completeness of data from all source system
  • Control execution per the agreed schedule
  • Analysis of control results to identify exceptions
  • Root cause analysis to identify issues and incidents
  • Management of the suppliers, customers and stakeholders in the performance of operational controls to ensure service levels are achieved and managed.

Operational Incident Management

  • Support of the incident management process for responsible operations, including escalation management. This includes:
  • Issue analysis, confirming the nature and impact of the incident
  • Logging of the issues in the prescribed manner, format and system
  • Quantification of the leakage risk relating to the incidents identified
  • Management of the incident resolution workflow, ensuring local operations have taken responsibility for resolution
  • Escalation and communication of the impact of the issues to Group and local management and executives
  • Oversight of the incident resolution, ensuring service levels have been met.
  • Incident resolution and closure management, including final quantification and benefits identification.

Technology Management

As a customer of Revenue Assurance technology, responsibilities include:

  • Involvement, as key customer in the specification, evaluation, design and implementation of technologies
  • Support of interface with RAFM Technical Assurance management
  • Involvement in configuration, product changes in requirement definition, solution acceptance, testing and implementation
  • Support in vendor management relating to performance of the vendor and solution

Continuous Improvement

  • Input of operational improvements required to reduce and mitigate risks identified
  • Engagement with key stakeholders in the review and agreement of improvement motivations
  • Support for improvement delivery, ensuring timeliness and quality standards are met
  • Ongoing support of internal improvement roadmap to ensure a cycle of review and improvement exists within the team
  • Support for control gap closure, control quality and risk reduction improvement delivery
  • Reporting of improvement results and residual risk levels

Stakeholder Management

  • Support for the framework development for the supply and performance of services from and to these customer and stakeholders
  • Supporting operational relationships with management within these customer and stakeholder communities to ensure performance is regularly reviewed, improved and managed
  • Assist Fraud Management with investigations where required
  • Highlight any findings to Fraud that requires Fraud to investigate

Audit Management

  • Awareness of audit supplier expectations in relation to audit plans and approach
  • Providing audit support provided to auditors during the performance of the audit
  • Review, and input to audit findings, ensuring an optimal outcome for MTN
  • Support for prompt and effective issue resolution and closure.

Revenue Assurance Governance Process

  • Support the education of internal customers on the role of RA – through the RA Governance forums –  and how they may contribute
  • Implement action points related to Revenue Assurance Governance forums

Reporting

  • Monitor and maintain the accuracy of reports that measure revenue streams
  • Prepare monthly RA Operations operational reports and give input into the overall RA monthly reporting


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