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Collection ' S Supervisor

Closing: Sep 20, 2022

This position has expired

Published: Aug 23, 2022 (2 months ago)

Job Requirements

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Job Summary

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Job brief

We are looking for a competent Collection Specialist to contact clients and

collect outstanding payments. You will struck a balance between maintaining
trustful relationships, and ensuring timely payments.

Our Collection Specialist should exhibit professionalism and

trustworthiness. You should have excellent communication and negotiationskills, as well as an ability to work independently.
Responsibilities
  • Monitor
  • accounts to identify outstanding debts
  • Investigate
  • historical data for each debt or bill
  • Find and
  • contact clients to ask about their overdue payments
  • Take
  • actions to encourage timely debt payments
  • Process
  • payments and refunds
  • Resolve
  • billing and customer credit issues
    Update account status records and collectionefforts



    Responsibilities


    Job brief

    We are looking for a competent Collection Specialist to contact clients and

    collect outstanding payments. You will struck a balance between maintaining
    trustful relationships, and ensuring timely payments.

    Our Collection Specialist should exhibit professionalism and

    trustworthiness. You should have excellent communication and negotiationskills, as well as an ability to work independently.
    Responsibilities
    • Monitor
    • accounts to identify outstanding debts
  • Investigate
  • historical data for each debt or bill
  • Find and
  • contact clients to ask about their overdue payments
  • Take
  • actions to encourage timely debt payments
  • Process
  • payments and refunds
  • Resolve
  • billing and customer credit issues
    Update account status records and collectionefforts




    KEY PERFORMANCE
    INDICATORS


    To perform all such duties and
    exercise all such powers in relation to the business of the company as may from
    time to time be vested in or assigned to you by the company with the main
    function/s of your job as follows, but not limited to:


    a. Systematically and aggressively follow-up current,
    non-performing and unsatisfactory accounts to reduce exposure and maintain loss
    experience to a minimum.

    b. Review delinquent account records to determine
    which customers must be contacted for collection of overdue accounts.

    c. Manage account receivables in the region and all
    related functions, renegotiate account receivables balances and improve client
    retention rates.

    d. Identify problem accounts and negotiate payment
    programs with delinquent customers.

    e. Maintain direct responsibility for building and
    maintaining relationships with Payroll and Finance staff within the region to
    enhance collection efforts.

    f. Supervise the collections and payments processes at
    County level including following up all outstanding employer payments.

    g. Maintain responsibility for the regional daily
    payroll deduction uploads.

    h. Ensure the availability of timely, accurate and correctly
    presented information to support business decision making.

    i. Liaise with government payroll officers to help
    identify and follow up on payroll signing for effective recovery of loans
    disbursed.

    j. Do daily follow-ups with employers in the region
    regarding the approval and upload of completed deals on the single code
    collection system.

    k. Collect on delinquent customers and ensure they pay
    their debt by expected due date.

    l. Skip tracing accounts for those customers whose
    contact details are incorrect and that cannot be found and update the new
    contacts found.


    m. Ensure that management is informed immediately of any
    challenges, system problems or customer difficulties that may be experienced in
    Credit & Collections on a daily basis.

    n. Maintain suitable and adequate
    documentation of all work performed.

    o. Ad-hoc projects as may be required
    from you by management from time to time.

    p. Actively assimilate the company
    values as described in the Group Value Statement, and actively practice same.

    q. Ensure that you are acquainted
    with all relevant company Standard Operating Procedures and that you comply
    with same.

    r. Ensure that you and all staff
    under your control, comply with Company policies, regulations and rules, which
    are available upon request.



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