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Collections Officer

Closing: May 31, 2022

2 days remaining

Published: May 4, 2022 (25 days ago)

Job Requirements

Education:

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Work experience:

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Language skills:

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Job Summary

Contract Type:

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We are looking for a Collections Officer to assist with the collection of our unsecured written off loan book. The Collections Officer will contact clients and inform them of their loans, negotiate payment plans, and ensure payments are made as soon as possible.

Qualifications, Skills and Experience:    

  • The applicant must Diploma in any relevant field, a degree is an added advantage.

  •     1-2 years of experience working as a Collections Officer

  •     Proficient in computer and mobile technology – you are experienced with Android apps Like Google maps

  •     Verbal and written fluency in both English and Luganda. Fluency in other Ugandan languages is an asset.

  •     Excellent negotiating skills

  •     Knowledge of payment plans

  •     Patience and resilience

Responsibilities
We are looking for a Collections Officer to assist with the collection of our unsecured written off loan book. The Collections Officer will contact clients and inform them of their loans, negotiate payment plans, and ensure payments are made as soon as possible.

Qualifications, Skills and Experience:    

  • The applicant must Diploma in any relevant field, a degree is an added advantage.

  •     1-2 years of experience working as a Collections Officer

  •     Proficient in computer and mobile technology – you are experienced with Android apps Like Google maps

  •     Verbal and written fluency in both English and Luganda. Fluency in other Ugandan languages is an asset.

  •     Excellent negotiating skills

  •     Knowledge of payment plans

  •     Patience and resilience

  •    Achieving set recovery targets.

  •     Negotiate viable repayment plans and ensure consistency of payment by a client

  •     Updating client’s Accounts with feedback collected and uploading necessary documents in the system.

  •     To ensure non-performing loans are returned to the collections at source payment method.

  •     Making outbound collection calls to Customers to ensure payment of outstanding arrears.

  •     Making field visits to track debtors to ensure payment of outstanding arrears.

  •     To resolve customer queries related to arrears.

  •     To negotiate with Customers on the terms of clearing their outstanding arrears.

  •     Identify issues attributing to account delinquency and discuss/raise them with management.

  •     To diligently handle any collections task as assigned to you from time to time.


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