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Country Manager - Upesi Money Transfer

Closing: Nov 28, 2022

This position has expired

Published: Oct 31, 2022 (2 months ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Principally responsible for the operational
activities of Upesi Money Transfer in Uganda, and spear heading the Business
Development function and Key player in risk and compliance in the region. The
incumbent is also expected to manage human resources and ensure alignment with
the Company Vision , Mission and Goals


Responsibilities
Principally responsible for the operational
activities of Upesi Money Transfer in Uganda, and spear heading the Business
Development function and Key player in risk and compliance in the region. The
incumbent is also expected to manage human resources and ensure alignment with
the Company Vision , Mission and Goals


Key
Responsibilities

Business
Development Responsibilities

  • Conducts periodic research on market trends with comparative analysis to Upesi’s products and strategic partnerships.

  • Keeps abreast of market and industry trends.

  • Makes use of insights from market research to inform business development strategy and
    direction and strengthen decision making process.

  • Receives and acts on feedback from partners and customers for improvement of products and
    services.

  • Learns what the competition is doing in terms of positioning, customer experience and pricing.

  • Responsible for onboarding strategic partners for various products

  • Create a marketing framework and ensure the marketing plan with the support of the Digital marketing team.

  • Identify the areas of branding requirement and accomplish with the support of Marketing team.

  • To ensure periodic promotional activities, presentations, and community engagement activities to improve the brand recall and outbound business.

  • Developing plans for the incremental customer and partner acquisition.

  • Monthly reporting of the business progress to the management.

Operations
Responsibilities:

  • Develop effective partnerships and synergy within the organization, department, or units.

  • Introduce periodic reviews of the partner accounts, evaluate/review the existing SLAs and
    contracts, initiate the projects for the process improvement if required.

  • Ensure the transaction growth from the existing partners through periodic meetings and
    improving the overall service delivery.

  • Document end to end processes for the existing payment architecture and the new payment architecture.

  • Develop and operationalize all kind of manuals required for the organization.

  • Use data analytic tools under reports to get the periodic management data insights. Also
    responsible for the data accuracy and improvement of the efficiency of the
    tools.

  • In charge of office administration and upkeep.

  • In charge of all branch payments – both internal and external.

  • Establish a mechanism for customer (partners and external customers) complaint resolution.

Risk and
Compliance Responsibilities

  • Be accountable for ensuring adequate internal controls, including policies, procedures, processes, systems, and programs, are in place and are effectively implemented in compliance with internal and regulatory AML/CTF rules and best practices.

  • Ensure that compliance and risk reports, investigations, escalations, and incidents are handled and treated skilfully and prudently.

  • Perform independent reviews on customers and their transactions and employee, agent and partner practices and capture and process incidents, violations, suspicions and other adverse risk exposures and ensure timely escalation

  • Accomplish self-compliance audits and provide timely high-quality reports with actionable recommendations

  • Perform partner (Know Your Agent – KYA) due diligences and support the onboarding process

  • Achieve satisfactory or higher ratings in internal and regulatory audits and in an objective self-assessment Barometer

  • Maintain and manage a productive, positive and open relationship with regulators by designing and implementing a coordinated, responsive and proactive engagement strategy.

  • Ensure all AML/CFT records required by internal and regulatory rules are documented and maintained accurately, completely and securely

Human Resource Functions

  • Harmonious communication between the staff in the department and Management on fundamental issues that need to be brought to their attention.

  • Supervising all the staff in the department and ensure that work is done satisfactorily, and timelines/deadlines are adhered to.

  • Managing staff motivation in the department and keeping staff morale high at all times.

  • Ensure that staff in the department maintain the right standards of etiquette as per company policies and procedures.

  • Ensure the staff in the department report on time and any absence is communicated to HR.

  • Problem solving; Ensure that conflicts between employees are solved amicably and escalate to HR if it cannot be handled in your jurisdiction. Aim to solve any issue same day.

  • Manage expectations of employees as a representation of the management.

  • Effective on-boarding process for all the new staff in the department, training and
    assessment. Coordinating training programs to keep them abreast of any changes
    and improvements in the systems and policies on a regular basis. Training needs
    to be identified and addressed from time to time with the assistance of HR
    Department.

Qualifications
& Skills

  • A Bachelor’s degree in Business Administration related discipline. An MBA will be an added advantage.

  • Operations experience in the financial services sector, preferably in FinTech and/or payments/remittances.

  • Business development experience in financial services sector

  • Must be familiar with cross-border payments regulatory environments across the globe with an exposure to anti-money laundering and counter terrorism financing frameworks.

  • A team leader with high level communication skills.

  • Results driven with self-motivation, with a passion for quality and deadlines.

  • Minimum 5 years’ experience in the financial services sector.


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