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Customer Experience Representative

Closing: Aug 24, 2022

11 days remaining

Published: Jul 27, 2022 (17 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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We are hiring a Customer Service Representative to manage customer relationship queries and complaints. In this role, your main duties will entail; processing orders, making modifications( where necessary), and escalating complaints across several communication channels. As a Customer Service Representative, you will also be required to attract potential customers by having good product knowledge and suggesting ways in which these products will meet consumer needs.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. The customer service representative speaks for the company's brand and drives strategies to increase customer engagement by building and sustaining customer relationships.

Our Ideal Candidate

    • Our Ideal candidate would need to have the following key attributes:

    • BSc Communication or any other related field preferred

    • 5+ years proven customer support experience or experience as a Client Service Representative or related roles

    • In-depth knowledge of CRM systems and practices

    • Job Qualifications

    • Track record of over-achieving quota

    • Good ability to communicate, presentation, and active listening skills

    • Experience with CRM systems and practices

    • Customer orientation and ability to adapt/respond to different types of characters

    • Ability to multitask, prioritize and manage time effectively

Required skills
  • To excel in this role these are some recommended skills that your candidate should perform:


  • Answering telephones and call management,
  • Customer support, CRM

    Systems,
  • Conflict and complaint resolution,

  • Corporate communications,


  • Customer service, Interpersonal communication, Market research, 
  • intelligence, Reporting, Problem-solving


    Responsibilities
    We are hiring a Customer Service Representative to manage customer relationship queries and complaints. In this role, your main duties will entail; processing orders, making modifications( where necessary), and escalating complaints across several communication channels. As a Customer Service Representative, you will also be required to attract potential customers by having good product knowledge and suggesting ways in which these products will meet consumer needs.
    To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. The customer service representative speaks for the company's brand and drives strategies to increase customer engagement by building and sustaining customer relationships.

    Our Ideal Candidate

      • Our Ideal candidate would need to have the following key attributes:

      • BSc Communication or any other related field preferred

      • 5+ years proven customer support experience or experience as a Client Service Representative or related roles

      • In-depth knowledge of CRM systems and practices

      • Job Qualifications

      • Track record of over-achieving quota

      • Good ability to communicate, presentation, and active listening skills

      • Experience with CRM systems and practices

      • Customer orientation and ability to adapt/respond to different types of characters

      • Ability to multitask, prioritize and manage time effectively

    Required skills
    • To excel in this role these are some recommended skills that your candidate should perform:


  • Answering telephones and call management,
  • Customer support, CRM

    Systems,
  • Conflict and complaint resolution,

  • Corporate communications,


  • Customer service, Interpersonal communication, Market research, 
  • intelligence, Reporting, Problem-solving


    • Understanding all customer requirements and maintaining a good, empathetic, and professional attitude toward customers at all times

    • Maintaining good relationships with communicating with customers across various social media platforms with a response timeline of 15minutes or less

    • Understanding  the company’s  products intrinsically to answer any customer inquiries 

    • Processing, filling out forms, applications, and requests of any incoming and existing customers

    • Being in charge of record-keeping in terms of;  customer interactions, transactions, comments, and complaints (If any)

    • Using data on customer interactions, transactions, comments, and complaints about quality improvement purposes to elevate the company brand

    • Communicating and coordinating with team members regarding any customer needs/ as necessary

    • Managing and training a team of junior customer service representatives

    • Ensuring all customers are satisfied, providing professional customer post-service support, and gathering feedback for efficiency



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