The Customer Service Manager at Vivo Energy Uganda is responsible for leading and managing the customer service team, ensuring the delivery of exceptional service to customers and establishing strong relationships with key stakeholders. The Customer Service Manager will be responsible for managing customer inquiries, resolving issues, and implementing customer service strategies to enhance customer satisfaction and loyalty.
Requirements
- Minimum of 5 years of experience in customer service management
- Bachelor's degree in business administration or a related field
- Proven track record of leading and managing customer service teams
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to build and maintain strong relationships with customers and stakeholders
- Knowledge of customer service systems and tools
- Strong leadership and management abilities
- Ability to work in a fast-paced, dynamic environment
