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Field Operations Manager - Uganda

Closing: Sep 2, 2022

This position has expired

Published: Aug 19, 2022 (2 months ago)

Job Requirements

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Job Summary

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About Pula:

At Pula, we are radically restructuring agricultural insurance, using technology to insure the previously unbanked, uninsured, untapped market of 1.5 billion smallholders worldwide. 

We work in over 17 countries across Africa, Asia, and Latin America. By 2020, we have facilitated crop insurance cover to over 4.7 million farmers across Kenya, India, Rwanda, Uganda, Nigeria, Mali, Senegal, Zambia, Ethiopia, Madagascar, Tanzania, and Malawi. Since raising our Series A our operations have expanded globally including now Asia and Latin America. 

Pula is fast-paced, constantly adapting to new opportunities and challenges. We are a high-performance, multi-cultural team. We expect our team to value performance, results and professionalism. 

At Pula, we are: 

  • Obsessed with results: We are responsible for our future and therefore we get things done!
  • Connect the Dots: We continuously identify different customer needs & business problems and build solutions that deliver value.
  • Have a Can do Attitude! We dare to do things differently to make things work.
  • We have each others’ back: We look out for each other & we share high quality, timely feedback that makes us better.

What you will be doing: 

Every year, Pula runs a series of operational activities including farmer sensitization campaigns, training of clients and Crop Cut Experiments (a survey designed to measure the yield of different crops). 

Working Under the Vision, guidance and direction of the Expansions Director of Field Operations, Pula is seeking the services of an experienced Operations Manager in Uganda who will be responsible for overseeing and executing all the operational activities within the country, The ideal candidate will be results driven, good at people and operations, project management, and shifting comfortably between strategy  and execution.


Responsibilities

About Pula:

At Pula, we are radically restructuring agricultural insurance, using technology to insure the previously unbanked, uninsured, untapped market of 1.5 billion smallholders worldwide. 

We work in over 17 countries across Africa, Asia, and Latin America. By 2020, we have facilitated crop insurance cover to over 4.7 million farmers across Kenya, India, Rwanda, Uganda, Nigeria, Mali, Senegal, Zambia, Ethiopia, Madagascar, Tanzania, and Malawi. Since raising our Series A our operations have expanded globally including now Asia and Latin America. 

Pula is fast-paced, constantly adapting to new opportunities and challenges. We are a high-performance, multi-cultural team. We expect our team to value performance, results and professionalism. 

At Pula, we are: 

  • Obsessed with results: We are responsible for our future and therefore we get things done!
  • Connect the Dots: We continuously identify different customer needs & business problems and build solutions that deliver value.
  • Have a Can do Attitude! We dare to do things differently to make things work.
  • We have each others’ back: We look out for each other & we share high quality, timely feedback that makes us better.

What you will be doing: 

Every year, Pula runs a series of operational activities including farmer sensitization campaigns, training of clients and Crop Cut Experiments (a survey designed to measure the yield of different crops). 

Working Under the Vision, guidance and direction of the Expansions Director of Field Operations, Pula is seeking the services of an experienced Operations Manager in Uganda who will be responsible for overseeing and executing all the operational activities within the country, The ideal candidate will be results driven, good at people and operations, project management, and shifting comfortably between strategy  and execution.


  • The ideal candidate learns quickly, is resourceful and has experience managing teams and running a field project.
  • Participate in enumerator/supervisor  recruitment, select, assign, schedule, coach, counsel and discipline employees.
  • Management of field supervisors and regional Managers.
  • Conducting Supervisors, Regional Managers  and Enumerator training.
  • Conducting client training/Mobilization/workshops.
  • Management  and support for  crop cut exercise.
  • Management support for  yield index insurance payouts, if necessary.
  • Data collection and data management: that is, refining the study design and survey instruments, overseeing and monitoring data collection exercises using the Business Intelligence dashboard and assisting with data quality queries.
  • Coordination with client field staff and insurance auditors.
  • Escalating issues experienced in the field.
  • Help to go to the field to diagnose issues when required.
  • Help set project budgets, recordkeeping for expenses and reconciliation against the budget for each project.
  • Help with internal data audits when required.
  • Handling and resolving customer complaints from farmers and stakeholders as needed.
  • Assisting in product launches when required.
  • Identify good performers, and transparently and honestly report on non-performing staff.
  • Clear and consistent communication up and down the reporting lines.
  • Any other duties as requested by management

Who you are: 

REQUIRED QUALIFICATIONS, KNOWLEDGE AND COMPETENCES:

  • A BSc degree in  Project Management, Agricultural Economics, Agribusiness or a degree in Business/ management related field.
  • Experience with (2 years) and proven skills in working with clients, project teams, farmers, field teams and agro dealers.
  • Experience in data collection and data management.
  • Skills to interact with clients, farmers, field teams and agro dealers.
  • Ability to work independently in a multi-disciplinary, multi-institutional, and multicultural environment
  • Excellent communication and organizational skills
  • Intermediate Excel skills is an added advantage 

Some more expectations:

  • Our team is deeply field based. We hire from the areas that we are working, rather than focusing on hiring only from capital cities or major metropolitan areas.
  • The individuals best suited for these positions are those who are comfortable speaking in relevant local languages and moving around rural areas.
  • Everyone needs to be able to work “on the go”: staff are expected to call into conference calls multiple times a week, and to submit communications on email and other mediums throughout the week. While it is difficult to keep a phone and other devices charged while working in rural areas, the best employees plan their movements well enough to ensure being in contact at the right times.

To learn more about Pula:

  • TED Talk: Crop Insurance, an Idea Worth Seeding
  • New York Times: He Grew up on a Farm. Now, He Helps Protect Them
  • The Economist: The Poor, Who Most Need Insurance, Are Least Likely to Have It

PULA  is an equal opportunities employer, we actively encourage applications from all sections of the community. Women and  people with disabilities are strongly encouraged to apply.

NOTE: Jobseekers are strongly advised to not indulge in any monetary engagement with any source in the name of  guaranteed interviews or placements with employees.


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