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Head, Operations And Technology

Closing: Sep 23, 2022

This position has expired

Published: Sep 19, 2022 (12 days ago)

Job Requirements

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Work experience:

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Job Summary

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Experience & Qualifications

  • University Degree or a Professional qualification in Banking, Accounting or a related field.
  • A minimum of 10 years working experience with at least 5 years in a senior managerial position.
  • Strong background in Operational Risk Management
  • In-depth knowledge of banking operations and operational risk management
  • In-depth knowledge of banking products and service delivery
  • Excellent understanding of Group’s compliance operating regime


Responsibilities

Experience & Qualifications

  • University Degree or a Professional qualification in Banking, Accounting or a related field.
  • A minimum of 10 years working experience with at least 5 years in a senior managerial position.
  • Strong background in Operational Risk Management
  • In-depth knowledge of banking operations and operational risk management
  • In-depth knowledge of banking products and service delivery
  • Excellent understanding of Group’s compliance operating regime



  • Effective contribution to strategic and major change programmes in the affiliate in line with the Group’s strategic agenda.
  • Establishment of goals and milestones that support the business growth plan that are challenging in the improvement of: –

o Operations and process efficiency.

o Service quality.

o Controls and Security.

o Technology infrastructure.

Business Goal Management

  • Achievement of the lowest unit costs compared with external benchmarks.
  • Make the Operations and Technology Services a competitive advantage to the business, supporting the business strategy and responding to business needs.
  • Achievement of target service levels for product delivery.
  • Delivery of projects in the affiliate within agreed cost and timescale milestones.

Customer Focus

  • Achievement of agreed service level commitments.
  • Effective management and reduction of customer complaints.
  • Attainment of agreed targeted Voice of Customer survey outcomes in the most cost-efficient manner.

Risk Management

  • To ensure that the operations of the bank in the affiliate is not subjected to anything other than normal business risks.
  • To be aware of and understand the operational risk exposures being taken in the bank and ensure that effective controls and procedures are in place throughout operations to manage these risks.
  • To ensure the achievement of group and local targets as set for specific KRIs including Nostro, Suspense Accounts and Central Bank outstanding.
  • Drive the affiliate Business Continuity Management programme as a translation of the Group BCM strategy.
  • Implement an ongoing Information Risk Assessment and Remediation programme at the affiliate level.

Information Systems

  • Achievement of stable operating platforms, service quality targets while maintaining standards of best practice and Group Technology Risk management procedures.
  • Management of Technology projects within budget and the achievement of stated benefits within the planned timeframe.


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