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Closing: Jan 28, 2022

4 days remaining

Published: Jan 3, 2022 (21 days ago)

Job Requirements

Education:

Diploma, Associate's degree

Work experience:

3 years

Language skills:

English

Job Summary

Contract Type:

Full time

Department: Rooms Division
Reports to: Rooms Division Manager
Supervises: Gym Instructor, Steam & Sauna Attendant, Swimming Pool Attendant, Masseur, Aerobics Trainer, Cleaners.

Job Purpose:

Plan and supervise all fitness operations, ensure health club personnel offer quality fitness service and proper maintenance of the equipment, organize special events/aerobics classes in line with members’ needs, MRH strategy, best practices and policies.


Person Specification:

Qualification

  • Minimum of a higher Diploma in the disciplines of Sports Science, Leisure & Recreation Management fitness, Hotel Management, Tourism & Hospitality Management or a related field.

  • A bachelor’s degree in any of the above disciplines is an added advantage.

  • A first aid and life guard certification is an added advantage.

  • Work Experience

  • Three (3) years of progressive experience of health club management in at least a 3 star hotel or a busy health club, one (1) of which should have been in a supervisory role.

  • Competencies

    • Technical Competencies

  • Planning and Budgeting skills.

  • Knowledge of principles behind excellent customer service.

  • Knowledge of safety standards and first aid administration.

  • Entrepreneurship skills and innovativeness.

  • Computer skills and ability to operate POS machines / accounting software.

  • Planning, organizing skills and ability to prioritize.


  • Behavioral Competencies

    • Ability to pay attention to detail.

  • Positive attitude.

  • Friendly and warm demeanor.

  • Emotional intelligence and problem solving skills.

  • Effective communication.

  • Excellent customer service skills

  • Ability to manage and motivate teams.

  • Proactive work style.

  • Ability to work well under pressure and keep calm in difficult situations.

  • Excellent interpersonal skills.

  • Nature of Work (Physical Demands of the Job)

  • Requires standing and working for extended hours occasionally.


  • Responsibilities
    Department: Rooms Division
    Reports to: Rooms Division Manager
    Supervises: Gym Instructor, Steam & Sauna Attendant, Swimming Pool Attendant, Masseur, Aerobics Trainer, Cleaners.

    Job Purpose:

    Plan and supervise all fitness operations, ensure health club personnel offer quality fitness service and proper maintenance of the equipment, organize special events/aerobics classes in line with members’ needs, MRH strategy, best practices and policies.


    Person Specification:

    Qualification

    • Minimum of a higher Diploma in the disciplines of Sports Science, Leisure & Recreation Management fitness, Hotel Management, Tourism & Hospitality Management or a related field.

  • A bachelor’s degree in any of the above disciplines is an added advantage.

  • A first aid and life guard certification is an added advantage.

  • Work Experience

  • Three (3) years of progressive experience of health club management in at least a 3 star hotel or a busy health club, one (1) of which should have been in a supervisory role.

  • Competencies

    • Technical Competencies

  • Planning and Budgeting skills.

  • Knowledge of principles behind excellent customer service.

  • Knowledge of safety standards and first aid administration.

  • Entrepreneurship skills and innovativeness.

  • Computer skills and ability to operate POS machines / accounting software.

  • Planning, organizing skills and ability to prioritize.


  • Behavioral Competencies

    • Ability to pay attention to detail.

  • Positive attitude.

  • Friendly and warm demeanor.

  • Emotional intelligence and problem solving skills.

  • Effective communication.

  • Excellent customer service skills

  • Ability to manage and motivate teams.

  • Proactive work style.

  • Ability to work well under pressure and keep calm in difficult situations.

  • Excellent interpersonal skills.

  • Nature of Work (Physical Demands of the Job)

  • Requires standing and working for extended hours occasionally.


    • Plan daily/weekly/monthly health club operations, supervise and coordinate the implementation fitness and other health club programs.
    • Check the condition of the fitness equipment and ensure necessary maintenance is regularly carried out to maintain safety standards.
    • Maintain high levels of hygiene of the health club facilities, swimming pool and ensure timely cleaning of the linen and sanitizing / cleaning of equipment and tools.
    • Schedule health club employees according to business demands, monitor and evaluate their performance and maintain team discipline in line with the hotel policies.
    • Monitor and maintain adequate inventory of health club supplies, ensure proper usage to control costs and make timely requisitions.
    • Liaise with equipment suppliers to train health club employees on usage and routine maintenance of the equipment.
    • Work closely with Revenue and Business Development and other Departments to come up with revenue generation strategies.
    • Assess the needs of guests/members and customize packages for target clients in order to upsell Health Centre usage and Massage sessions.
    • Review pricing against market trends and demand, update rates in liaison with Management and drive revenues from gym membership at the correct rates.
    • Ensure renewal notices/Invoices are issued to members and all payments for services rendered at the Health Centre are receipted and accounted for.
    • Handle and take appropriate action to track and resolve guest complaints or any incidents.
    • Inspect the gym and swimming pool and ensure safety standards are adhered to and attendants are alert.
    • Obliged to attend, participate and prevent group challenges, issues and solutions in 9:00am briefing every Mon-Friday.
    • As a leader, You will undertake minimum 5 training sessions monthly and capture attendance per the needs of my crew. This will be need based and also SOP based.
    • Personal grooming is key as we are in guest contact zone. Your grooming and that of your team at all times must be correct per house policy.
    • Confidentiality of company information. Neither yourself nor your crew will divulge MRH company information to any parties internal or external of the hotel.
    • Duty management tasks when allocated will be very professionally executed by you and you will follow up on issues while making corrections and submit a DM report same day.
    • The position involves a lot of team synergy and you will 100% cooperate and further assist colleagues so we ALL WIN as a TEAM.
    • The position involves taking judgment based purely on professional considerations and not personal feelings. This will reflect in your work, dispositions, speech and relationships.
    • Your position involves both horizontal and lateral communication. You will therefore be a great listener and also communicate clearly, timely and professionally.
    • The guest is KING. All your efforts, time and dedication will be devoted to excellent guest service delivery, timely and with a smile from you and your crew at ALL TIMES.
    • You will host weekly departmental meetings and will listen to staff and resolve their matters and submit weekly minutes to HR Religiously.
    • As per the company set goals for your performance and esteemed PIP (Post annual Improvement Plan).
    • You will dedicate all your efforts, time, focus ad energy to meet and exceed these set goals. You will seek help from your supervising manager if clarity is needed and his or her consistence to do a better job each day.
    • Since your work place has a hierarchy of command, You will yield with obedience to authority and respect the hierarchy at all times while operating within the hotel organogram.
    • You will seek, pursue and find excellence towards delivery of superior service and experience to the guests with my full effort and that of the team.
    • Staff under you will grow each day. You will therefore train, delegate and move my staff to the next bridge of career path.
    • Time management is key to success. You will embrace work life balance while spending 75% of my time on ground offering guests service and 25% in Admin work.
    • Your communication both on and off line will be professional and very timely replied and resolved. All your emails will be acknowledged on arrival and acted on within 24 hours.
    • Any other duty as maybe assigned from time to time.
    Expected Outputs:
    • Health club operations plans implemented.
    • Well maintained equipment in a proper working conditions.
    • High levels of hygiene for the facilities and swimming pool.
    • Adequate inventory of Health Club Supplies and proper usage.
    • Up-to-date staff schedules and optimal staffing.
    • Trained and competent staff.
    • Revenue generation strategies implemented.
    • Marginal profit from customized products.
    • Log of guest complaints and incidents resolved.
    • Renewed memberships.
    • Excellent services rendered to guests/customers.


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