Manager - Information Management Operations (Re - Advertised)

Main Job Purpose:

To manage the administration and support of Enterprise reporting platforms like the Enterprise Value Analytics (EVA), Mediation, in-house reporting and other peripheral information systems and their interfaces to the wider IT eco-system.

Education:

• BSc in Computer Science, Engineering, IT, Applied Mathematics, or related field
  
• Programming skills, Unix/Solaris/Linux and Database Administration Skills.
  
• Vendor management
  
• Project management
  
• ITIL
  

Experience:

• Minimum 5-year related IT experience – preferably in with a technical knowledge of software services; program management experience and a sound understanding of ITIL standards and best practices within operational environments.
  
• SQL and scripting experience
  
• More than 4 years of UNIX shell scripting/programming and database administration.
  
• More than 3 years of experience developing and maintaining applications
  
• Extensive experience in application operations and service management
  

Main Job Purpose:

To manage the administration and support of Enterprise reporting platforms like the Enterprise Value Analytics (EVA), Mediation, in-house reporting and other peripheral information systems and their interfaces to the wider IT eco-system.

Education:

• BSc in Computer Science, Engineering, IT, Applied Mathematics, or related field
  
• Programming skills, Unix/Solaris/Linux and Database Administration Skills.
  
• Vendor management
  
• Project management
  
• ITIL
  

Experience:

• Minimum 5-year related IT experience – preferably in with a technical knowledge of software services; program management experience and a sound understanding of ITIL standards and best practices within operational environments.
  
• SQL and scripting experience
  
• More than 4 years of UNIX shell scripting/programming and database administration.
  
• More than 3 years of experience developing and maintaining applications
  
• Extensive experience in application operations and service management
  

• Responsible for overseeing the support of various Enterprise reporting platforms like EVA, mediation, in-house reporting and other peripheral information systems within MTN Uganda
  
• Act as subject matter expert and go to person for any related enterprise reporting requirement that needs to be implemented by IT function.
  
• Ensure efficient and effective support and operation of the following systems: big data platforms, mediation, financial ERP, HCM, Inspirosoft payroll, Fleet Management, Enterprise project management and other peripheral systems
  
•  Responsible for the creation and execution of the continuous service improvement program and performance management across these platforms.
  
• Document workflow processes and recommend improvements on the assigned platforms under their domain.
  
• Manage and liaise with service providers/vendors within the Enterprise Applications space.