Product And Training Specialist
Closing: Sep 9, 2022This position has expired
Published: Aug 16, 2022 (2 months ago)
Coordinate and support the Implementation of pilot projects to test new or iterations of existing products sold across BrightLife Uganda.
Support the Coordination of the rollout of pilots, and changes in our product offerings necessitate collaboration between other departments; Commercial, Operations, Customer, and Software/Digital teams, you will work closely with each of these teams to ensure high-quality delivery of new products and pilots.
Ensure operational readiness for all new products before pilot or commercial launch. This includes real-time tracking of backend set-up readiness, applications in the development of payment plans, and field team sales readiness to sale.
Reporting: Ensure all pilot data is accurately collected and that progress reports are timely updated with real-time progress to share with relevant stakeholders for decision making.
Work with the marketing specialist to Conduct market research to find answers about consumer requirements, habits, and trends.
Do competitor intelligence research and own competitor intelligence reporting.
Report on current industry trends, grants, and any changes in laws about the SHS sector in Uganda
Create training materials for new or improved products
Lead product training delivery of the Commercial Support and sales field teams. Run
training sessions for the entire team and/or facilitate training of trainers.
Continually assess the level of product knowledge across the Commercial Support & Field Sales teams.
Design and run regular refresher training to close any gaps identified.
Manage ongoing, effective communication with Commercial teams about all new products, promotions, and other campaigns, in close collaboration with other teams such as Operations and Customer Finance.
Use various channels like social media, team meetings, WhatsApp group chats, and email to ensure everyone is kept up to date and frequently reminded of the latest information they need to grow our customer base/sales effectively.
Work with suppliers to conduct regular one-on-one product training sessions with sales teams
Work with the Product Manager to develop and continuously iterate the product training curriculum and strategy
Ensure accurate and prompt response to internal or external contacts that request product information and delivery processes, especially online.
Create, maintain, and process documentation, records, and data, following agreed-on procedures and guidelines to ensure the process flow adherence in the product development cycle.
Be the champion for the implementation of new or improved digital tools used by the call centre team, storefront team, customers, and sales agents providing after-sales service. You will be the number one
point of contact/support for user experience on these tools of the trade.
Own testing: continuously engage agents via calls and WhatsApp groups to get real-time
insights on application, platform, and new product testing.
Generate real-time progress reports for tests to ensure that everything that is launched
are market-worthy and market ready.
Continuously engage with the sales Field teams to understand the common product failure issues affecting our customers and agents when they use our digital
applications and platforms. Subsequently, follow up with the relevant teams to
resolve these issues.
Be a champion for new platforms and train the sales teams on the correct use of these
Maintain a report on progress for each newly launched platform and possible iterations