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Closing: Aug 10, 2022

Closing today

Published: Aug 3, 2022 (8 days ago)

Job Requirements

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Job Summary

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What we are looking for:

We are looking for a strong Product Support Engineer to work with our Product team in collaboration with some of our other departments to provide technical support and assistance and act as the bridge between engineering and customer support (drivers, passengers, etc.). 

The ideal candidate must be passionate about technology, products, and amazing user experience and customer care. You must also demonstrate the ability to take initiative and do great work without constant supervision. Product management should be one of your passions. As a Product Support Engineer, you will be responsible for analysing and resolving customer issues that require technical assistance while ensuring that all products shipped out to customers are clearly understood by our customer/ driver support team

You must have:

  • Basic understanding of SQL & software engineering principles
  • Basic knowledge of how [mobile] software applications work
  • An attitude of accountability and knowledge-sharing
  • Demonstrated ability to work independently
  • Excellent communication skills
  • Excellent customer attention
  • English and local languages fluency
  • [Bonus] Knowledge of software engineering jargons such as RESTful APIs, Agile methodology, Scrum, and native mobile application development is a huge plus
  • [Bonus] Knowledge of computer science is a big plus

 

Benefits

  • Scale with a rapidly growing startup, with tons of opportunity for growth
  • Contribute to our mission and work at our dynamic and fast-paced company in Africa
  • Competitive salary based on experience 
  • Free SafeBoda transport
  • Free lunch every day 


Responsibilities

What we are looking for:

We are looking for a strong Product Support Engineer to work with our Product team in collaboration with some of our other departments to provide technical support and assistance and act as the bridge between engineering and customer support (drivers, passengers, etc.). 

The ideal candidate must be passionate about technology, products, and amazing user experience and customer care. You must also demonstrate the ability to take initiative and do great work without constant supervision. Product management should be one of your passions. As a Product Support Engineer, you will be responsible for analysing and resolving customer issues that require technical assistance while ensuring that all products shipped out to customers are clearly understood by our customer/ driver support team

You must have:

  • Basic understanding of SQL & software engineering principles
  • Basic knowledge of how [mobile] software applications work
  • An attitude of accountability and knowledge-sharing
  • Demonstrated ability to work independently
  • Excellent communication skills
  • Excellent customer attention
  • English and local languages fluency
  • [Bonus] Knowledge of software engineering jargons such as RESTful APIs, Agile methodology, Scrum, and native mobile application development is a huge plus
  • [Bonus] Knowledge of computer science is a big plus

 

Benefits

  • Scale with a rapidly growing startup, with tons of opportunity for growth
  • Contribute to our mission and work at our dynamic and fast-paced company in Africa
  • Competitive salary based on experience 
  • Free SafeBoda transport
  • Free lunch every day 


  • Deeply understand all our products to support our customer and driver-facing teams in their day-to-day interactions with SafeBoda product
  • Investigate and properly document quality issues
  • Resolve daily quality issues that require technical assistance
  • Identify and share your knowledge of new tools that will help us improve product quality and innovate faster
  • Documenting and updating product support processes for the customer/driver support team
  • Liaise with global product team to implement required localization of the product (e.g. geofence, languages)


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