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Closing: Jan 18, 2022

1 day ago

Published: Dec 22, 2021 (28 days ago)

Job Requirements

Education:

Diploma, Associate's degree

Work experience:

2 years

Language skills:

English

Job Summary

Contract Type:

Full time

We are looking for detail-oriented reservation agent to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking slots for services we offer.


Responsibilities
We are looking for detail-oriented reservation agent to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking slots for services we offer.


  • Assisting and advising customers who may be choosing from a variety of travel options.
  • Making reservations for customers based on their various requirements and budgetary allowances.
  • Checking the availability of accommodation or transportation on the customers’ desired travel dates.
  • Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
  • Processing payments and sending confirmation details to customers.
  • Sorting out any issues that may arise with bookings or reservations.
  • Answering any questions customers might have about the reservation process.
  • Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
  • Providing support to customers who may need to amend or cancel a reservation.


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