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Senior Manager Operations

Closing: May 30, 2022

6 days remaining

Published: Mar 29, 2022 (2 months ago)

Job Requirements

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Job Summary

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The to provide leadership and support towards the delivery of the M-KOPA Uganda’s operations. This includes M-KOPA Uganda’s (i) retail footprint of service centers nation-wide, (ii) warehouse and associated logistics services, and (iii) its on-the-ground marketing activities.
The Role holder will lead multiple teams across multiple parts of the business. Consequently, the Role holder will need to be flexible and adaptable. We are not looking for expert knowledge in any of the fields – rather, we are looking for an excellent operator with a strong track record in execution of business activities.


Responsibilities
The to provide leadership and support towards the delivery of the M-KOPA Uganda’s operations. This includes M-KOPA Uganda’s (i) retail footprint of service centers nation-wide, (ii) warehouse and associated logistics services, and (iii) its on-the-ground marketing activities.
The Role holder will lead multiple teams across multiple parts of the business. Consequently, the Role holder will need to be flexible and adaptable. We are not looking for expert knowledge in any of the fields – rather, we are looking for an excellent operator with a strong track record in execution of business activities.


Key Responsibilities

    • Field Operations. Guide and Support the Field Operations Manager to provide excellent customer service across M-KOPA’s nation-wide footprint of service centers and depots. Coordination with OEM partners (Samsung, HMD) to drive performance of third party phone servicing. Support the management of M-KOPA’s 50+ field technicians.
    • Logistics. Support Guide and support the Logistics Manager in managing the warehouse team to provide excellent support to the business such that stocks are received, processed and dispatched within SLAs.
    • Fraud. Manage the strategic direction, policies and processes, analytical prioritization and operational execution with regard to all fraud and potential fraud cases related to customers, sales agents, and repayment of loan obligations associated with M-KOPA’s products and services.
    • Marketing. Liaise with Marketing Director and local marketing team to execute on below-the-line and above-the-line marketing in Uganda. Support the sales team by providing the salesforce with the tools that they need (e.g., fliers)

Incumbent Requirements

    • Passionate about our mission of upgrading lives, and making life-changing products more affordable and accessible
    • You can live and breathe our values of progress, ownership and transparency
    • Over three (3) years’ experience in role with a strong track record of operational execution.
    • Track record of hitting tight deadlines without compromising on quality of execution
    • People Leadership and management experience in any similar capacity.
    • Previous experience managing teams with multiple key performance indicators
    • Excellent analytical and problem-solving skills.
    • Fluent in English and Luganda.
    • Faultless integrity and openness combined with commitment to good governance.
    • Bachelors’ degree in any field but exceptions will be made for candidates who can show an exceptional track record in this area
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.


M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.


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