Requirements:3-10+ years of experience in similar roles - e.g. Senior Technical Support, Technical Support Lead/ Manager, etc.
Strong operational excellence, delivery management and people management experience.
Strong capability to build team from scratch for new business initiatives.
Strong Experience with technical support processes optimization and escalation management.
Must have strong capabilities to identify, analyze and resolve problems logically and systematically.
Hands-on technical support skills for end users.
Understanding of software development methodologies and coding standards.
Experience with software application debugging and troubleshooting.
Passionate with technical support to solve complicated customer issues.
Ability to present or speak fluently to Technical Leaders, Product Managers and other Stakeholders.
Good command in English (both spoken and written).
BS/MS in Computer Science, Math or related scientific disciplines.
Background in Software Development is a plus.