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Uganda Telesales Agents (Commission Based)

Closing: Sep 30, 2022

3 days remaining

Published: Sep 16, 2022 (11 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Job Purpose/Mission

Engie Energy Access, manufacturer of the FENIX POWER/MySol solar systems, is looking for dynamic, highly motivated, and disciplined Telesales agents with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. A Telesales agent is an individual who works under limited supervision and performs duties associated with customer acquisition and onboarding, while ensuring exceptional customer experience above all.

Knowledge and skills 

  • Very good interpersonal skills
  • Should demonstrate both verbal and written communication skills
  • Ability to work in teams or independently
  • Critical thinking skills (ability to think outside the box)
  • Good problem-solving skills (solutions oriented)
  • Good influencing and negotiation skills
  • Flexibility with ability to work under pressure
  • Willingness and desire to learn new ideas
  • Passion for the job – bringing renewable energy to millions of Ugandans
  • Uphold ENGIE Values, including demonstrating honesty and integrity
  • Willing to build and grow MySol Customer Base
  • Must be a quick learner

Language(s)

You must speak Luganda, English and one of the following languages:

  • Ateso
  • Lunyoro-Lutoro
  • Runyankore/Rukiga,
  • Lusoga, Lumasaba,
  • Lango/Luo

Technology

  • Conversant with use of computers


Responsibilities

Job Purpose/Mission

Engie Energy Access, manufacturer of the FENIX POWER/MySol solar systems, is looking for dynamic, highly motivated, and disciplined Telesales agents with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. A Telesales agent is an individual who works under limited supervision and performs duties associated with customer acquisition and onboarding, while ensuring exceptional customer experience above all.

Knowledge and skills 

  • Very good interpersonal skills
  • Should demonstrate both verbal and written communication skills
  • Ability to work in teams or independently
  • Critical thinking skills (ability to think outside the box)
  • Good problem-solving skills (solutions oriented)
  • Good influencing and negotiation skills
  • Flexibility with ability to work under pressure
  • Willingness and desire to learn new ideas
  • Passion for the job – bringing renewable energy to millions of Ugandans
  • Uphold ENGIE Values, including demonstrating honesty and integrity
  • Willing to build and grow MySol Customer Base
  • Must be a quick learner

Language(s)

You must speak Luganda, English and one of the following languages:

  • Ateso
  • Lunyoro-Lutoro
  • Runyankore/Rukiga,
  • Lusoga, Lumasaba,
  • Lango/Luo

Technology

  • Conversant with use of computers


  • Pitching Engie products to the target market to ensure growth of customer base
  • Market the product and generate sales leads
  • Acquire new customers over the phone
  • Do top of the class customer onboarding
  • Educate customers about the product use and installation
  • Educate customers on how to pay
  • Interpret the Loan Agreement to the customer and make sure they understand the financial commitment they are taking on
  • Responsible for all the sales made to increase revenue generation (repayment)
  • Cross/up-selling to existing customers
  • Provide a positive experience to the customers on all phone interactions regardless of the outcome
  • Ensure top tier customer experience to achieve high customer satisfaction
  • Report any (suspected or confirmed) case of fraud or tampering to Engie management
  • Escalate unresolved issues or questions to the Call Centre team lead on site.
  • Observe standard operating procedures and safety practices

Product knowledge

  • Learn all product details, specifications, prices, and capabilities to be equipped with all product information.
  • Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities.
  • Should be able to demonstrate an in-depth understanding of the customer finance agreement
  • Take initiative to continuously improve your product knowledge and soft customer service skills to better serve our customers and develop your career.


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