Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.
Desired Skills & Qualifications:-
- Degree/ Diploma in Massage therapy /Gym operations from a recognized learning institution
- No work experience is required
- Less than one year since completion (2021/2022)
- Kenyan Citizen
- Completed coursework (If even if not graduated)
- Ability to work and communicate in a multinational environment
- Excellent grooming skills and must be well versed in professional and personal etiquette
- Good Communication skills
- Out going with a positive learning attitude
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
- Ensure clients receive treatments according to the spa`s standard operating procedures and policies.
- Perform spa treatments to a high standard.
- Maintain hygiene and cleanliness of treatment rooms.
- Manage levels of professional stock and supplies.
- Refer and abide by the spas standard operational procedures, policies and form manuals
- Conduct treatments according to Kempinski the spa menu, standards and outlined protocols
- Have knowledge of the process, benefit and outcome of all practiced techniques and treatments
- Have good working knowledge in related treatment products and the ability to be flexible in the same with regards to guests requests
- Be confident working with and fully understanding the health assessment, able to work with discretion to ensure that any necessary precautions are taken
- Confirm the scheduled treatment with the guest before starting the treatment
- Ensure all treatment and preparation areas are set up to standard and any discrepancies have been resolved immediately
- Ensure treatment room should is in order before welcoming any guest, or handing over to your colleague
- Ensure products must are in place and refilled as per standard and act on any discrepancies
- Serve post treatment drinks, having the knowledge of the properties of the refreshment
- Make product recommendations.
- Deliver personalized, individual service to all guests in the Spa and Fitness area.
- Provide instructions and classes for a safe and inspiring fitness practice.
- Conducting cardio test, health / fitness assessments, and flexibility tests with assigned clients.
- Creating a workout plan/program with assigned client.