Closing: May 13, 2024
This position has expiredPublished: May 3, 2024 (16 days ago)
Job Requirements
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Job Summary
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- Bachelor's Degree in Information Technology, Computer Science, Business Administration, or related field preferred.
- Minimum of 2 years of experience in helpdesk coordination, technical support, or administrative roles.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and helpdesk ticketing systems.
- Strong interpersonal skills with the ability to communicate effectively with diverse stakeholders.
- Excellent organizational abilities with attention to detail and a proactive approach to problem-solving.
- Customer-focused mindset with a dedication to delivering high-quality service and support.
- Ability to work independently, prioritize tasks, and manage multiple responsibilities efficiently.
Responsibilities
- Bachelor's Degree in Information Technology, Computer Science, Business Administration, or related field preferred.
- Minimum of 2 years of experience in helpdesk coordination, technical support, or administrative roles.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and helpdesk ticketing systems.
- Strong interpersonal skills with the ability to communicate effectively with diverse stakeholders.
- Excellent organizational abilities with attention to detail and a proactive approach to problem-solving.
- Customer-focused mindset with a dedication to delivering high-quality service and support.
- Ability to work independently, prioritize tasks, and manage multiple responsibilities efficiently.
- Utilize advanced proficiency in Microsoft Office Suite to streamline administrative tasks and enhance operational efficiency.
- Provide exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring a positive user experience.
- Coordinate and prioritize activities within the helpdesk and operations department to ensure seamless workflow and timely resolution of technical issues.
- Act as a key support resource for the Technical Manager, facilitating communication through emails, letters, reports, and other correspondence.
- Perform administrative duties within the Operations department, including documentation, data entry, and record management.
- Monitor and manage the follow-up and feedback system within the Operations Department to gather insights, track progress, and implement improvements.
- Ensure timely dissemination of information to clients and contractors, keeping them informed about updates, schedules, and service-related matters.
- Collaborate with internal teams to optimize processes, implement best practices, and achieve departmental objectives.
- Maintain accurate records, reports, and documentation related to helpdesk activities, user interactions, and service requests.
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