Front Desk Officer - Girl Child Art Foundation
Position Overview:
Girl Child Art Foundation seeks a friendly, organized, and proactive Front Desk Officer to be the welcoming face and first point of contact for our organization's visitors, parents, and participants. As the Front Desk Officer, you will be crucial in ensuring a positive and efficient experience for all who interact with the Girl Child Art Foundation.
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Suppose you are a courteous, organized, and customer-focused individual with a passion for the arts and a desire to contribute to girls' empowerment through creative programs. In that case, we encourage you to apply for the Front Desk Officer position at Girl Child Art Foundation. Join us in making a positive impact on the lives of young girls through art and creativity.
Key Responsibilities:
1. Reception and Guest Services:
- Greet and welcome visitors, parents, and participants with a warm and friendly demeanour.
- Please provide information about the organization, its programs, and upcoming events.
- Answer inquiries in person, over the phone, and direct calls to the appropriate personnel.
- Maintain a clean and organized front desk area.
2. Administrative Support:
- Assist with general administrative tasks, including photocopying, filing, and data entry.
- Handle incoming and outgoing mail, as well as deliveries.
- Ensure office supplies are adequately stocked and reorder when necessary.
- Assist in scheduling appointments and managing calendars for staff as needed.
3. Participant Registration:
- Facilitate the registration process for new participants, ensuring all required documentation is completed accurately.
- Maintain participant records and files in an organized and confidential manner.
4. Event and Program Support:
- Assist in coordinating events, workshops, and classes by managing registrations, distributing materials, and providing logistical support.
- Collaborate with program coordinators to ensure a smooth check-in and check-out process for participants during events.
5. Security and Safety:
- Monitor visitor access and maintain security by following organization protocols.
- Report any safety concerns or incidents promptly to the appropriate personnel.
6. Communication:
- Relay important information and announcements to staff, participants, and parents as directed.
- Manage email inquiries and respond to routine inquiries professionally and promptly.
Qualifications:
- High school diploma or equivalent; additional education or certification in office administration is a plus.
- Previous experience in a front desk or customer service role is preferred.
- Excellent verbal and written communication skills in English.
- Proficiency in using computer software, including Microsoft Office Suite.
- Strong interpersonal skills, with the ability to interact courteously and professionally with diverse individuals.
- Ability to multitask, prioritize, and handle a variety of tasks efficiently.
- Maintains a neat and professional appearance.
Additional Information:
- This is a full-time position with regular office hours.
- The Front Desk Officer may occasionally be required to work during weekends or evenings to support special events and programs.
