Closing: Apr 24, 2024
This position has expiredPublished: Apr 9, 2024 (2 months ago)
Job Requirements
Education:
Work experience:
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Job Summary
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Candidate Profile
Education and Experience:
Education and Experience:
- High school diploma or GED; 3+ years experience in Sales & Marketing in related professional area.
Or
- 4-year degree from an accredited university or its equivalent in Sales & Marketing, Accounting, Social Sciences, or Management, or related major; 2 years + experience in related professional area
Responsibilities
Candidate Profile
Education and Experience:
Education and Experience:
- High school diploma or GED; 3+ years experience in Sales & Marketing in related professional area.
Or
- 4-year degree from an accredited university or its equivalent in Sales & Marketing, Accounting, Social Sciences, or Management, or related major; 2 years + experience in related professional area
- Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
- Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
- Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Enter Marriott Rewards information into appropriate software when taking guest reservations.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
- Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Monitor the performance of others to ensure adherence to quality expectations and standards.
- Read and visually verify information in a variety of formats.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
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