Closing: Apr 3, 2024
This position has expiredPublished: Mar 28, 2024 (2 months ago)
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Job Summary
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Requirements:
The successful candidate should:
- Have a diploma in accounting or customer service or equivalent.
- Relevant experience in the automotive industry.
- High level of accuracy and speed.
- Be a good team player and an effective communicator.
- Be a problem solver.
- Have great customer service skills.
Responsibilities
Requirements:
The successful candidate should:
- Have a diploma in accounting or customer service or equivalent.
- Relevant experience in the automotive industry.
- High level of accuracy and speed.
- Be a good team player and an effective communicator.
- Be a problem solver.
- Have great customer service skills.
- Understand customer needs and coordinate with the internal team to ensure customer requests are fulfilled.
- Result: Complete data about the car and the customer enables the team to fully meet customer expectations.
- Result: Complete data about the car and the customer enables the team to fully meet customer expectations.
- Schedule bookings for maintenance, servicing, or diagnostic inspection for our customers.
- Result: All customer requests are scheduled with full information in the CRM.
- Result: All customer requests are scheduled with full information in the CRM.
- Receive all customers and ensure they check in and check out properly.
- Result: All cars received for service in our garage have duly filled check-in and checkout forms filed.
- Result: All cars received for service in our garage have duly filled check-in and checkout forms filed.
- Use knowledge of our services to sell to past and current customers.
- Result: Existing customers return for additional services; make referrals to new customers.
- Result: Existing customers return for additional services; make referrals to new customers.
- Consult with Technicians regarding necessary repairs and possible alternatives, and relay the information to customers. Additionally, liaise with the parts consultant and workshop supervisor to ensure timely parts ordering.
- Result: Service advisor is fully informed on repairs, and the right parts are sourced timely.
- Result: Service advisor is fully informed on repairs, and the right parts are sourced timely.
- Ensure all customers receive timely updates on their car's status through phone calls, messages, and emails.
- Result: Customers are informed about the work being done, confident in our ability, and follow-ups are done post-repairs for job satisfaction.
- Result: Customers are informed about the work being done, confident in our ability, and follow-ups are done post-repairs for job satisfaction.
- Facilitate all inbound payments from clients, providing quotations and invoices and following up with the finance team for confirmation.
- Result: All customer accounts are settled within required timeframes, and quotations meet both customer needs and Peach business interests.
- Result: All customer accounts are settled within required timeframes, and quotations meet both customer needs and Peach business interests.
- Ensure proper and accurate documentation and record-keeping.
- Result: Complete records and documentation on all cars and customers filed physically and digitally.
- Result: Complete records and documentation on all cars and customers filed physically and digitally.
- Track and update all customer information on various team trackers such as CRM and Main Business tracker.
- Result: All customer and car information recorded in CRM, car care business tracker, Google Drive, and hard copy filing system.
- Result: All customer and car information recorded in CRM, car care business tracker, Google Drive, and hard copy filing system.
- Assist Peach Technicians in keeping inventory of car care tools, standing in for Parts Consultant and managing tool and consumables inventory.
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