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© Fuzu Ltd

Teleperformance

Human resources + 2 more

Human Resource Shared Services Specialist

Job details

Contract Type

Description

Job Summary

We are seeking a highly organized and detail-oriented Specialist.

Payroll Management/Processing

  • Ensure the accuracy of employee payroll
  • Working closely with internal and external partners to ensure employees salaries are paid in time
  • Working closely with Finance & Payroll partners on payroll and redressal of payroll grievances
  • In charge of pays lips and interpretation of monthly paycheck
  • Oversee marking of employee attendance on real time
  • Propose new developments on employee’s attendance from time to time
  • Authorize and effect new changes in payroll e.g., corrections, HELB deductions, bank account changes request etc.
  • Administer salary calculation and approval before changes are effected in payroll

Anniversary Appraisal

  • Performing annual anniversary appraisal for agents and non-agents
  • Run anniversary appraisal for agents and non-agents
  • In charge of addressing employee anniversary appraisal grievances from time to time
  • Ensure new salary calculations are effected in payroll and anniversary letters released on time
  • Oversee the initiation of probation and assessment, P&C database maintenance and communication to confirmed staff

Medical Insurance

  • Working closely with HRSS Assistant and stakeholders to ensure employees are enrolled to medical cover, group life and WIBA on time
  • In-charge of reviewing and addressing medical cover grievances as they come or reported to HR
  • Oversee the validation and timely payment of premiums
  • Oversee addition and deletion of members from medical cover, group life and WIBA
  • Work closely with Wellness team to manage/recommend employee health and safety
    programs

Disciplinary Management

  • In charge of handling employee disciplinary case incompliance with HR
    policies and labor laws
  • Chair disciplinary meetings to ensure that all cases are investigated, due process properly follow and cases closed on time
  • Oversee maintenance of disciplinary tracker from time to time

Policies and Guidelines

  • Continue to develop and maintain high value processes and policies
  • Continue to recommend and propose new changes and maintenance of HR
    Manual/employee handbook
  • Timely re-evaluation of policies for efficiency and effectiveness
  • Plan and set objectives for the HRSS team and track progress
  • Offer professional advice to employees’ and managers queries regarding HR policies and resolve in a timely and professional manner
  • Custodian of all policies

HR Projects

  • Ensure consistent update and management of HR Management System
  • End User and Admin Training to all new joiners on HR Management System and
    refresher on new changes
  • Managing HRSS Project plus other HR projects as assigned from time to time
  • Ensure the relevant HR database is up to date and accurate
  • Policy review, training, and interpretation Contract Management:
  • Oversee the administration of HR-related documentation, such as contracts of
    employment, personal files, and monthly file audit
  • Oversee the maintenance of employee files and run monthly audit to confirm
    consistency and accuracy from time to time
  • Support the implementation of process wise movement and issuance of employee
    transfer/promotion letters

Leave Management and Reporting

  • Oversee management of employee leave records, updating and reporting
  • Monitor adherence to and compliance to Leave Policies and procedure

Personal Administration

  • Ensuring the integrity and confidentiality of HR data
  • Ensure and accuracy and stability of Staff Master Database
  • Working closely with HRSS Assistants to collect new joiners’ data or new changes and update from time to time
  • Custodian of the Staff Master Database
  • Oversee the management and review of employee exit interview
  • Oversee BGV process and conduct final adjudication on suspicions

Other duties

  • Offer coaching and career development to HRSS Assistants
  • Plan and monitor HRSS assistance tasks from time to time

Requirements

  • Minimum 2+ Years experience in HRSS

  • Diploma, Degree in HR .

  • Must be an Active IHRM Member.

  • Excellent organization skills and attention to detail.

  • Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact and professionalism.

  • Excellent verbal and written communication skills.

We thank all applicants for their interest. However, due to the large volume of applications we receive, only shortlisted candidates will be contacted.


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