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Customer support, client care Jobs in Nairobi

18

jobs

Apollo Agriculture

Fuzu Exclusive
Telesales Agents

Nairobi, Kenya

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Twiga Foods

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I&M Bank

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Ponea Health

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Nairobi, Kenya

Ponea Health

Management Trainees

Nairobi, Kenya

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Nairobi, Kenya

Citi Group

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Janta Kenya Limited

Energy Auditor Assistant

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Flexi Personnel Limited

Customer Experience Representative

Nairobi, Kenya

GiveDirectly, Inc

Call Center Agent - Maasai Speakers

Nairobi, Kenya

Azenia

Payments Head Of Support

Nairobi, Kenya

Black Pen Recruitment

Senior Customer Service Manager (Fintech / Cryptocurrency)

Nairobi, Kenya

Black Pen Recruitment

Customer Service Trainer (Fintech / Cryptocurrency)

Nairobi, Kenya

GiveDirectly, Inc

Call Center Agent - Giriama Speakers

Nairobi, Kenya

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Ponea Health

Internal Sales Call Centre Agent

Nairobi, Kenya

Closing: Feb 15, 2022

24 days remaining

Published: Jan 21, 2022 (1 day ago)

Job Requirements

Education:

Diploma, Associate's degree

Work experience:

2 years

Language skills:

English, Swahili

Job Summary

Salary Information:

Competitive-performance based package

Contract Type:

Full time, Temporary

Apollo Agriculture is the commercial farming platform that helps small-scale farmers maximize their profits. Apollo’s ML-powered credit models and automated operations technology unlock the massive, untapped small-scale farming market, starting in Kenya. With optimized financing, high-quality farm products, and digital advice, Apollo farmers are already more than doubling their farm profitability. Apollo’s team brings together technology, credit, and operations experience from The Climate Corporation (acquired for USD 1 Billion), Google, Capital One, and One Acre Fund. We value the evangelical pursuit of mission with a pragmatic approach, humility in the face of challenge, active discussion of disagreements, and considerate listening.

Apollo Agriculture is seeking to hire Customer Service Agents.


Responsibilities

Apollo Agriculture is the commercial farming platform that helps small-scale farmers maximize their profits. Apollo’s ML-powered credit models and automated operations technology unlock the massive, untapped small-scale farming market, starting in Kenya. With optimized financing, high-quality farm products, and digital advice, Apollo farmers are already more than doubling their farm profitability. Apollo’s team brings together technology, credit, and operations experience from The Climate Corporation (acquired for USD 1 Billion), Google, Capital One, and One Acre Fund. We value the evangelical pursuit of mission with a pragmatic approach, humility in the face of challenge, active discussion of disagreements, and considerate listening.

Apollo Agriculture is seeking to hire Customer Service Agents.


Your day-to-day:

  • Conduct telesales and convert prospective clients.

  • Make outbound calls to interested farmers to accurately capture their profile in the system; including a detailed registration survey.

  • Handle inbound calls by farmers and accurately transcribe the recorded details in the recommended format as will be outlined to you.

  • Diligently handle customers/business partners' inquiries via telephone and/or SMS.

  • Manage and resolve customers'/partners complaints.

  • Provide existing and prospective clients with product and service information by clearly explaining procedures; answering questions and queries; providing information following the Company’s policies and procedures.

  • Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up of customer concerns.

  • Accurately document all customer interaction information according to standard operating procedures as the Company shall detail to you from time to time.

  • Ensure high-quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures. I

  • Troubleshoot Mobile App Related issues and provide first-level resolutions to the customers/business partners.


The ideal candidate for this position:

  • Conversant with English, Kiswahili, and vernacular language.

  • Self-driven and able to work remotely with minimal supervision.

  • Have basic computer skills and be familiar with Windows or Ubuntu OS.

  • Excited to engage with farmers from Kenyan rural areas

  • Access to stable internet


A background in Agronomy, Crop protection, or any other related field will be an added advantage.




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