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Customer support, client care Jobs in Kenya

19

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Ngao Credit Limited

Fuzu Exclusive
Customer Experience Officer - Kisumu Branch

Meru, Kenya

HAKKI Car Finance LIMITED

Fuzu Exclusive
Regular Staff At An International Car Finance Company (Manager / PR / Secretary / Customer Follow - Up)

Nairobi, Kenya

Airtel Kenya

Fuzu Exclusive
Cashier / Team Leader

Kerugoya, Kenya

Ponea Health

Clinical Management Trainee

Nairobi, Kenya

Black Pen Recruitment

Senior Customer Service Manager (Fintech / Cryptocurrency)

Nairobi, Kenya

Afya Bora Hospital

Customer Experience Officer

Mwea, Kenya

Black Pen Recruitment

Customer Service Trainer (Fintech / Cryptocurrency)

Nairobi, Kenya

GiveDirectly, Inc

Call Center Agent - Giriama Speakers

Nairobi, Kenya

GiveDirectly, Inc

Call Center Agent - Maasai Speakers

Nairobi, Kenya

Azenia

Payments Head Of Support

Nairobi, Kenya

Ponea Health

Internal Sales Call Centre Agent

Nairobi, Kenya

Old Mutual

Assistant Manager, Service Delivery

Nairobi, Kenya

Andela

Director Of Client Services

Kenya

Binance

Customer Service And Social Media Specialist - CMC

Nairobi, Kenya

AZA FINANCE

Customer Success Senior Manager

Nairobi, Kenya

Standard Chartered Bank

Priority Relationship Manager

Mombasa, Kenya

Mogo Kenya Limited

Branch Loan Sales Manager

Mombasa, Kenya

Embassy of Finland

Temporary Assistant / Receptionist

Nairobi, Kenya

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Auto Kenya Limited

Customer Service Specialist

Nairobi, Kenya

Fuzu Exclusive

Customer Experience Officer - Kisumu Branch

Closing: Feb 14, 2022

26 days remaining

Published: Jan 18, 2022 (1 day ago)

Job Requirements

Education:

Bachelor's degree

Work experience:

2 years

Language skills:

English

Job Summary

Contract Type:

Full time

As a Customer Experience Officer, you will provide phenomenal customer experience at Ngao Credit Limited. In this role, you will interact with our clients one-on-one on a daily basis, provide customer service and use consultative sales techniques to retain customers.

You will be working with and through others, building and maintaining relationships and working closely and accurately within established guidelines. You will be working in an environment based on teamwork, respect, performance, and responsibility.


Qualifications & Skills

  • 2+ years’ experience working in customer service.

  • Bachelor’s degree in business administration or any other sociology courses.

  • Proficiency in the use of MS Word, Excel, email and
    experience with the Internet.

  • Proficient in English (oral and written).

  • Familiarity with CRM system and practices.


Responsibilities

As a Customer Experience Officer, you will provide phenomenal customer experience at Ngao Credit Limited. In this role, you will interact with our clients one-on-one on a daily basis, provide customer service and use consultative sales techniques to retain customers.

You will be working with and through others, building and maintaining relationships and working closely and accurately within established guidelines. You will be working in an environment based on teamwork, respect, performance, and responsibility.


Qualifications & Skills

  • 2+ years’ experience working in customer service.

  • Bachelor’s degree in business administration or any other sociology courses.

  • Proficiency in the use of MS Word, Excel, email and
    experience with the Internet.

  • Proficient in English (oral and written).

  • Familiarity with CRM system and practices.


  • Answering incoming customer calls regarding service questions and general client concerns.
  • Meet all customer needs and exceed expectations, upholding our strong reputation
  • Continually expand your knowledge of our business in order to accurately answer question and address client concerns
  • Maintain accurately and up to date client files
  • Resolve customer inquiries, concerns, and complaints either directly or by referring to another staff member as required.
  • Receiving, sorting, and dispatching mail.
  • Ensuring that office equipment are well maintained and in order.
  • Assist in making meeting room reservations and travel bookings.
  • Maintain the reception area clean and organized.


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