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Customer support, client care Jobs in Kenya

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Gertrude's Children's Hospital

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Call Center Representatives

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Administrative Department

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A Sports Betting Company in Africa

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Head Of Customer Experience

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Admin Assistant

Ngong, Kenya

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Front Office Executive

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Customer Support And Business Relations In Mombasa

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Andela

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Custom location, Kenya

Equity Group Foundation

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Equity Group Foundation

Customer Experience Journey Architect

Nairobi, Kenya

Only on Fuzu

Call Center Representatives

Closing: Aug 5, 2022

30 days remaining

Published: Jul 5, 2022 (1 day ago)

Job Requirements

Education:

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Work experience:

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Language skills:

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Job Summary

Contract Type:

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Gertrude’s Children’s Hospital is the largest hospital in East and Central Africa dedicated exclusively to the care of children. For over 60 years, the hospital has provided high standards of pediatric care for children from birth to 21 years of age. All doctors and nurses have immense experience in pediatric care.


Responsibilities
Gertrude’s Children’s Hospital is the largest hospital in East and Central Africa dedicated exclusively to the care of children. For over 60 years, the hospital has provided high standards of pediatric care for children from birth to 21 years of age. All doctors and nurses have immense experience in pediatric care.


  • Manage inbound and outbound calls

  • Follow communication “scripts” when handling different topics on phone

  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued

  • Document all call information according to standard operating procedures

  • Process booking requests and rescheduling

  • Identifying, escalating priority issues and reporting to the high-level management

  • Seize opportunities to upsell products when they arise

  • Making sales or recommendations for products or services that may better suit client needs

  • Providing customers with the organization’s service and product information

  • Process orders, forms, and application

  • Follow up customer calls where necessary

  • Build sustainable relationships and engage customers

  • Utilizing software, databases, scripts, and tools appropriately

  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

  • Management and resolve customer complaints

  • Recognize, document, and alert the management team of trends in customer calls


Requirements
  • Diploma in PR or a related field

  • 1-2 years relevant experience in a Busy Call Centre Set Up

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