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Customer support, client care Jobs in Kenya

33

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People Foco Agency

Only on Fuzu
EXECUTIVE MARKETING POSITION

Nairobi, Kenya

SIGNALTRADINGHUB

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Administrative Department

Remote , Kenya

A Sports Betting Company in Africa

Only on Fuzu
Head Of Customer Experience

Nairobi, Kenya

Olive Limited

Only on Fuzu
Admin Assistant

Ngong, Kenya

Bidwood Suite Hotel

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Front Office Executive

Nairobi, Kenya

HAKKI Car Finance LIMITED

Only on Fuzu
Customer Support And Business Relations In Mombasa

Mombasa, Kenya

Kenya Airways

Customer Service Agent

Nairobi, Kenya

ENGIE

Kenya Customer Care Representative (Intern)

Nairobi, Kenya

NCBA

Retention Manager

Nairobi, Kenya

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Tugende Limited

Investor Relations Manager

Nairobi, Kenya

Only on Fuzu

EXECUTIVE MARKETING POSITION

Closing: Jul 31, 2022

26 days remaining

Published: Jul 4, 2022 (1 day ago)

Job Requirements

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Job Summary

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Our company is recruiting to fill in the position of Marketing Executive

 

Purpose of the job

Oversee the Customer Experience Center based in Nairobi to Support the SATO growth in Africa by connecting customers and prospects with our products.  

 


 



Responsibilities

Our company is recruiting to fill in the position of Marketing Executive

 

Purpose of the job

Oversee the Customer Experience Center based in Nairobi to Support the SATO growth in Africa by connecting customers and prospects with our products.  

 


 



Oversee the Customer Experience Center

Oversee the agency assigned for Customer Experience and ensure they comply with company guidelines particularly related to quality of service.

Monitor and review calls or other correspondence between representatives and customers.

Employ marketing analytics techniques to gather important leads from our digital platforms (social media, web analytics, rankings etc.

Ensure that representatives are informed about changes to company products and services.

Collect data and prepare reports on customer complaints and inquiries.

Prepare monthly reports summarizing the assigned customer service team’s performance.

Prepare knowledge-based documents such as summaries and responses to frequently asked questions.

Identify opportunities to update or improve customer service procedures and make recommendations

Track prospect interest, facilitate acquisition and track conversion

Assist with budget preparation for the Call Center


Requirements

 

Technical

Bachelor’s degree preferred.

At least three years of experience in a Call Center

Previous experience in a supervisory role preferred.

 

            2.Personal

Excellent management and supervisory skills.

Excellent verbal and written communication skills.

Extensive knowledge of customer service procedures and principles.

Organized with attention to detail.

Ability to resolve customer complaints and issues.

Ability to coach and mentor customer service representatives.

Proficient in Microsoft Office Suite or related software.

 

 


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