Published
Profession
Industry
Seniority
Published
Profession
Industry
Seniority
37
jobs
Gertrude's Children's Hospital
Only on FuzuNairobi, Kenya
People Foco Agency
Only on FuzuNairobi, Kenya
SIGNALTRADINGHUB
Only on FuzuRemote , Kenya
A Sports Betting Company in Africa
Only on FuzuNairobi, Kenya
Olive Limited
Only on FuzuNgong, Kenya
Bidwood Suite Hotel
Only on FuzuNairobi, Kenya
HAKKI Car Finance LIMITED
Only on FuzuMombasa, Kenya
Andela
Custom location, Kenya
Binance
Nairobi, Kenya
Get personalised job alerts directly to your inbox!
Equity Group Foundation
Nairobi, Kenya
Closing: Aug 5, 2022
30 days remainingPublished: Jul 5, 2022 (1 day ago)
Education:
Blur Text
Work experience:
Blur Text
Language skills:
Blur Text
Contract Type:
Blur Text
Sign up to view job details.
Manage inbound and outbound calls
Follow communication “scripts” when handling different topics on phone
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
Document all call information according to standard operating procedures
Process booking requests and rescheduling
Identifying, escalating priority issues and reporting to the high-level management
Seize opportunities to upsell products when they arise
Making sales or recommendations for products or services that may better suit client needs
Providing customers with the organization’s service and product information
Process orders, forms, and application
Follow up customer calls where necessary
Build sustainable relationships and engage customers
Utilizing software, databases, scripts, and tools appropriately
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Management and resolve customer complaints
Recognize, document, and alert the management team of trends in customer calls
Diploma in PR or a related field
1-2 years relevant experience in a Busy Call Centre Set Up
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.