Manage inbound and outbound calls

Follow communication “scripts” when handling different topics on phone

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued

Document all call information according to standard operating procedures

Process booking requests and rescheduling

Identifying, escalating priority issues and reporting to the high-level management

Seize opportunities to upsell products when they arise

Making sales or recommendations for products or services that may better suit client needs

Providing customers with the organization’s service and product information

Process orders, forms, and application

Follow up customer calls where necessary

Build sustainable relationships and engage customers

Utilizing software, databases, scripts, and tools appropriately

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Management and resolve customer complaints

Recognize, document, and alert the management team of trends in customer calls

Diploma in PR or a related field

1-2 years relevant experience in a Busy Call Centre Set Up