2 Service Centre Technicians

• Minimum of a Bachelor’s Degree in Business and Administration.

• Client satisfaction skill is a must.

Job application procedure

To apply for any of the above positions, please submit your resume and cover letter to [email protected]  with the subject line indicating the job title you are applying for by 6th May 2024.

• Minimum of a Bachelor’s Degree in Business and Administration.

• Client satisfaction skill is a must.

Job application procedure

To apply for any of the above positions, please submit your resume and cover letter to [email protected]  with the subject line indicating the job title you are applying for by 6th May 2024.

• Receiving Customers with a warm welcome.

• Receiving faulty items and getting clear and detailed information about the items from the Customers.

• Scheduling appointments for the customers and giving proper timing.

• Raising job cards for all items that are received in our Service Centre even if they are not LG items both manually and on System.

• Ensuring that diagnosis of items is done within 24hrs of receipt and repair done within 72 hrs maximum after collecting 50% deposit for repairing the item, if not covered under warranty.

• Ensuring that a daily operational report is made to capture information on how many items were collected and repaired on Google Sheets and reporting them to the Service Centre Manager and a copy of that must be submitted to the MD using the same Google Sheets.

• Calling customers to inform them to collect the repaired items and also give them a happy call to find out if their items are working properly.

• Ensure that when a customer is coming to collect his/her item, a Job Card is signed and it is the very thing used to identify his item.

• Ensure payment is done for items where orders have to be placed and those that are repaired.

• Technician Allocation and follow-up of their work and monitoring the work done and checking up with customers to that effect.

• Collection of all the Customer Satisfaction reports from the field technicians and preparing a report on the productivity of the technicians and how the customer is rating them and presenting the data as it is and presenting the data to the MD on a weekly basis, preferably every Friday.

• Keeping records of the time taken to resolve each complaint. This report should be shared with the Managing Director thrice a week.