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Customer support, client care Jobs in Uganda

11

jobs

MedX

Fuzu Exclusive
Customer Success Associate

Kampala, Uganda

Quality Assurance and Management Consultants

Fuzu Exclusive
CLIENT RELATIONS

Kampala, Uganda

I&M Bank

Relationship Manager - SME

Kampala, Uganda

Innovex

Fuzu Exclusive
Customer Success Associate

Kampala, Uganda

Innovex

Fuzu Exclusive
Customer Success Associate

Kampala, Uganda

International Medical Link Ltd

Fuzu Exclusive
Client Relations Officer - Medical Insurance Clients

Kampala, Uganda

A Sports Betting Company in Africa

Fuzu Exclusive
Head Of Customer Experience (Uganda)

Kampala, Uganda

I&M Bank

Relationship Manager - High Networth Individuals (HNI)

Kampala, Uganda

Uganda Central Cooperative Financial Services (UCCFS)

Mobile Banking Agent

Uganda

GoBig Interiors

Fuzu Exclusive
Client Relations Officer

Kampala, Uganda

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Afreximbank

Manager, Client Relations (East Africa)

Kampala, Uganda

Fuzu Exclusive

Customer Success Associate

Closing: Feb 15, 2022

18 days remaining

Published: Jan 27, 2022 (1 day ago)

Job Requirements

Education:

Bachelor's degree

Work experience:

3 years

Language skills:

English

Job Summary

Contract Type:

Full time

About Medx International Limited

Be part of one of the growing and most disruptive medical tech start-ups in Africa.

MedX is a Medical Information Technology company interconnecting, managing, and developing high-level health products that are solving the major pain-point experienced by most laboratories, hospitals, national authorities and ministries in managing the healthcare value chain. Currently 'LabXpert' our platform supports TB, HIV, HPV and COVID-19 real-time diagnostic results retrieval from GeneXpert machine and semi-automated Interpretation of PCR (Abbott, Applied Biosystems, Thermo Fisher and Rotor-Gene Q) results. The results are aggregated to answer the different key performance indicators of the specific facilities and are also automatically notified to the clients through either email, whatsapp or SMS.

Job Description

We are looking for a technically savvy individual to support and focus building customer loyalty and long term relationships by aiding clients to take full advantage of Medx products or feature enhancements. The ideal candidate will work in hand with the Tech , Product, Business development and the sales associates

Who you are:

The ideal candidate will have the following skills and qualifications:

  • Emotionally intelligent , i.e ability to understand clients with empathy from their point of view.

  • Exceptionally good and concise in writing and speaking.

  • Experience in quality video and document creation.

  • Patient and active listener

  • Bonus - Good medical or technology background


Responsibilities

About Medx International Limited

Be part of one of the growing and most disruptive medical tech start-ups in Africa.

MedX is a Medical Information Technology company interconnecting, managing, and developing high-level health products that are solving the major pain-point experienced by most laboratories, hospitals, national authorities and ministries in managing the healthcare value chain. Currently 'LabXpert' our platform supports TB, HIV, HPV and COVID-19 real-time diagnostic results retrieval from GeneXpert machine and semi-automated Interpretation of PCR (Abbott, Applied Biosystems, Thermo Fisher and Rotor-Gene Q) results. The results are aggregated to answer the different key performance indicators of the specific facilities and are also automatically notified to the clients through either email, whatsapp or SMS.

Job Description

We are looking for a technically savvy individual to support and focus building customer loyalty and long term relationships by aiding clients to take full advantage of Medx products or feature enhancements. The ideal candidate will work in hand with the Tech , Product, Business development and the sales associates

Who you are:

The ideal candidate will have the following skills and qualifications:

  • Emotionally intelligent , i.e ability to understand clients with empathy from their point of view.

  • Exceptionally good and concise in writing and speaking.

  • Experience in quality video and document creation.

  • Patient and active listener

  • Bonus - Good medical or technology background


Primary Responsibilities

  • Develop healthy customer relationships.

  • Work in hand with sales associates to onboard new clients by helping install and configure products to a state clients can effectively use.

  • Enhance customer training by creating resources.

  • Manage and document all communications and client portfolios.

  • Handle and resolve customer request and complaints

  • Aid in product design and product development

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