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Customer support, client care Jobs in Uganda
11
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MedX
Fuzu ExclusiveCustomer Success Associate
Kampala, Uganda
Quality Assurance and Management Consultants
Fuzu ExclusiveCLIENT RELATIONS
Kampala, Uganda
I&M Bank
Relationship Manager - SME
Kampala, Uganda
Innovex
Fuzu ExclusiveCustomer Success Associate
Kampala, Uganda
Innovex
Fuzu ExclusiveCustomer Success Associate
Kampala, Uganda
International Medical Link Ltd
Fuzu ExclusiveClient Relations Officer - Medical Insurance Clients
Kampala, Uganda
A Sports Betting Company in Africa
Fuzu ExclusiveHead Of Customer Experience (Uganda)
Kampala, Uganda
I&M Bank
Relationship Manager - High Networth Individuals (HNI)
Kampala, Uganda
Uganda Central Cooperative Financial Services (UCCFS)
Mobile Banking Agent
Uganda
GoBig Interiors
Fuzu ExclusiveClient Relations Officer
Kampala, Uganda
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Afreximbank
Manager, Client Relations (East Africa)
Kampala, Uganda
Closing: Feb 15, 2022
18 days remainingPublished: Jan 27, 2022 (1 day ago)
Job Requirements
Education:
Bachelor's degree
Work experience:
3 years
Language skills:
English
Job Summary
Contract Type:
Full time
About Medx International Limited
Be part of one of the growing and most disruptive medical tech start-ups in Africa.
MedX is a Medical Information Technology company interconnecting, managing, and developing high-level health products that are solving the major pain-point experienced by most laboratories, hospitals, national authorities and ministries in managing the healthcare value chain. Currently 'LabXpert' our platform supports TB, HIV, HPV and COVID-19 real-time diagnostic results retrieval from GeneXpert machine and semi-automated Interpretation of PCR (Abbott, Applied Biosystems, Thermo Fisher and Rotor-Gene Q) results. The results are aggregated to answer the different key performance indicators of the specific facilities and are also automatically notified to the clients through either email, whatsapp or SMS.
Job Description
We are looking for a technically savvy individual to support and focus building customer loyalty and long term relationships by aiding clients to take full advantage of Medx products or feature enhancements. The ideal candidate will work in hand with the Tech , Product, Business development and the sales associates
Who you are:
The ideal candidate will have the following skills and qualifications:
Emotionally intelligent , i.e ability to understand clients with empathy from their point of view.
Exceptionally good and concise in writing and speaking.
Experience in quality video and document creation.
Patient and active listener
Bonus - Good medical or technology background
Responsibilities
About Medx International Limited
Be part of one of the growing and most disruptive medical tech start-ups in Africa.
MedX is a Medical Information Technology company interconnecting, managing, and developing high-level health products that are solving the major pain-point experienced by most laboratories, hospitals, national authorities and ministries in managing the healthcare value chain. Currently 'LabXpert' our platform supports TB, HIV, HPV and COVID-19 real-time diagnostic results retrieval from GeneXpert machine and semi-automated Interpretation of PCR (Abbott, Applied Biosystems, Thermo Fisher and Rotor-Gene Q) results. The results are aggregated to answer the different key performance indicators of the specific facilities and are also automatically notified to the clients through either email, whatsapp or SMS.
Job Description
We are looking for a technically savvy individual to support and focus building customer loyalty and long term relationships by aiding clients to take full advantage of Medx products or feature enhancements. The ideal candidate will work in hand with the Tech , Product, Business development and the sales associates
Who you are:
The ideal candidate will have the following skills and qualifications:
Emotionally intelligent , i.e ability to understand clients with empathy from their point of view.
Exceptionally good and concise in writing and speaking.
Experience in quality video and document creation.
Patient and active listener
Bonus - Good medical or technology background
Primary Responsibilities
Develop healthy customer relationships.
Work in hand with sales associates to onboard new clients by helping install and configure products to a state clients can effectively use.
Enhance customer training by creating resources.
Manage and document all communications and client portfolios.
Handle and resolve customer request and complaints
Aid in product design and product development
