Published

Profession

Industry

Seniority

Customer support, client care Jobs in Uganda

5

jobs

A Sports Betting Company in Africa

Head Of Customer Experience (Uganda)

Kampala, Uganda

I&M Bank

Relationship Manager - High Networth Individuals (HNI)

Kampala, Uganda

Uganda Central Cooperative Financial Services (UCCFS)

Mobile Banking Agent

Uganda

GoBig Interiors

Client Relations Officer

Kampala, Uganda

Get personalised job alerts directly to your inbox!

Afreximbank

Manager, Client Relations (East Africa)

Kampala, Uganda

Closing: Feb 18, 2022

25 days remaining

Published: Jan 21, 2022 (3 days ago)

Job Requirements

Education:

Bachelor's degree

Work experience:

5 years

Language skills:

English

Job Summary

Contract Type:

Full time

You will be accountable for
shaping and delivering the business’s consumer service propositions in order to drive the overall performanceof the department specifically and the company as a whole; ensuring that customer experience activities delivermeasurable and significant value to the businesses and meet customer loyalty targets.


Responsibilities
You will be accountable for
shaping and delivering the business’s consumer service propositions in order to drive the overall performanceof the department specifically and the company as a whole; ensuring that customer experience activities delivermeasurable and significant value to the businesses and meet customer loyalty targets.


  • Providing leadership and direction to the entire customer experience department, enabling excellence in customer support delivery, upholding a consumer-centric focus and mind-set surpassing departmental expectations.
  • Customer service research and analysis.
  • Translation of raw consumer support data and information into actionable solutions and strategies.


Applications submitted via Fuzu have 32% higher chance of getting shortlisted.