Zembo is seeking a self-motivated, detail-oriented, and highly organized Asset Recovery Associate. We seek a professional who can strongly support our customers, AFP, and other department in the recovery of different assets including bikes, and batteries, and handle insurance-related cases.
Requirements
• Minimum of 3+ years experience working in an Operations role, customer relationship management, or similar fields.
• Degree in management or related courses
• Knowledge of device tracking and Google Maps navigation
• Experience in data analysis and interpretation mostly geolocation data
• Strong communication and collaboration skills to work effectively with traffic police, customers, and local government
• Quick learner and able to work in a fast-paced environment
• Ability to adapt to new technologies
• Having a motorcycle driving license Category A or B is a must
• Creating the Assets recovery processes and improving them
• Tracking and recovering bikes and batteries that are not being used according to the Battery leasing agreement, stolen or held by Authorities.
• Collaborate and communicate with relevant stakeholders to ensure timely and effective recovery of batteries that are not meeting performance parameters or have been inactive for a long time.
• Complying with processes to recover damaged or stolen assets, and follow up with insurance where it is needed.
• Conducting last battery swaps when necessary and working with the Operations team to facilitate battery recovery efforts as required.
• Contributing to the development of efficient systems to facilitate the recovery of Zembo assets.
• To follow up with police reports for any accident on the battery or bike
• Follow up with bikes and batteries which may kept by police and recover them
• To report any incident and follow up with insurance companies
• Support asset finance agents to recover their bikes where applicable and work hand in hand with them
• Record any accident or incident involving Zembo bike or battery