Published

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Customer support, client care jobs in Kampala, Uganda

12

jobs

Zembo

Client Success And Asset Officer

Kampala, Uganda

Zembo

Battery Swapping Station Attendant

Kampala, Uganda

Finance Trust Bank

Customer Service Advisor – Call Centre

Kampala, Uganda

Engie Energy Access Uganda

Customer Service Agent

Kampala, Uganda

CV people

Customer Assistants/Till Operators

Kampala, Uganda

Engie Energy Access Uganda

Customer Service Representative

Kampala, Uganda

LifeLink Medical Group

Intern

Kampala, Uganda

LifeLink Medical Group

Customer Care Officer

Kampala, Uganda

Ideon Limited

Relationship Officers & Interns

Kampala, Uganda

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IMK Business Consultants

Customer Service Executive

Kampala, Uganda

Client Success And Asset Officer

Closing: Aug 7, 2024

11 days remaining

Published: Jul 26, 2024 (1 day ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Zembo is seeking a self-motivated, detail-oriented, and highly organized Asset Recovery Associate. We seek a professional who can strongly support our customers, AFP, and other department in the recovery of different assets including bikes, and batteries, and handle insurance-related cases.


Requirements

• Minimum of 3+ years experience working in an Operations role, customer relationship management, or similar fields.

• Degree in management or related courses

• Knowledge of device tracking and Google Maps navigation

• Experience in data analysis and interpretation mostly geolocation data

• Strong communication and collaboration skills to work effectively with traffic police, customers, and local government

• Quick learner and able to work in a fast-paced environment

• Ability to adapt to new technologies

• Having a  motorcycle driving license Category A or B is a must


Responsibilities
Zembo is seeking a self-motivated, detail-oriented, and highly organized Asset Recovery Associate. We seek a professional who can strongly support our customers, AFP, and other department in the recovery of different assets including bikes, and batteries, and handle insurance-related cases.


Requirements

• Minimum of 3+ years experience working in an Operations role, customer relationship management, or similar fields.

• Degree in management or related courses

• Knowledge of device tracking and Google Maps navigation

• Experience in data analysis and interpretation mostly geolocation data

• Strong communication and collaboration skills to work effectively with traffic police, customers, and local government

• Quick learner and able to work in a fast-paced environment

• Ability to adapt to new technologies

• Having a  motorcycle driving license Category A or B is a must


• Creating the Assets recovery processes and improving them

• Tracking and recovering bikes and batteries that are not being used according to the Battery leasing agreement, stolen or held by Authorities.

• Collaborate and communicate with relevant stakeholders to ensure timely and effective recovery of batteries that are not meeting performance parameters or have been inactive for a long time.

• Complying with processes to recover damaged or stolen assets, and follow up with insurance where it is needed.

• Conducting last battery swaps when necessary and working with the Operations team to facilitate battery recovery efforts as required.

• Contributing to the development of efficient systems to facilitate the recovery of Zembo assets.

• To follow up with police reports for any accident on the battery or  bike

• Follow up with bikes and batteries which may kept by police and recover them

• To report any incident and follow up with insurance companies

• Support asset finance agents to recover their bikes where applicable and work hand in hand with them

• Record any accident or incident involving Zembo bike or battery


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