Closing: Apr 26, 2024
This position has expiredPublished: Apr 18, 2024 (14 days ago)
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Job Summary
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Requirements
Responsibilities
Requirements
Sales to Retail and Business Banking customers with operational rigor and compliance with KYC requirements: (90%)
• Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bancassurance products to meet set sales targets.
• Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.
• Submit and check correctness of the completed application forms of different insurance products in line with Bank policies and requirements to line manager for review.
• Comply with general Operational risk & Rigor requirements e.g., Health & Safety standards and security of premises, KYC, and anti-money laundering regulations
Customer Service (5) %
• Provide excellent timely customer service in line with Absa values and policies
• Resolve customer queries, complaints and process their applications within the bank ‘s service level agreements. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
• Build relationships with internal service providers (Operations and the KYC Helpdesk, credit unit) to ensure a quick turnaround time of escalated queries, complaints, and submitted product applications
Technical Experience and Capability (5) %
• Pursue continued improvement in personal
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