What you will bring :

• Education: BSc in Telecommunications, Computer Science or equivalent.
  
• 8+ years of experience in Telecom BSS and NetCracker Convergent Rating & Billing.
  
• Hands on experience in Product Catalog, Product Offering (PO), Product Structure (PS), Rule Engine, Discounts & Promotions, Rating Engine, Billing Engine, Bill formatting & invoice lifecycle
  
• Deep understanding of Event analysis, Split charging, Bill shock, Taxation module, Adjustments & corrections
  
• Experience supporting end-to-end Order-to-Cash (O2C) flows.
  
• Strong debugging and problem-solving skills.
  
• Experience with REST/SOAP APIs, mediation, and ESB layers.
  
• Ability to read and analyze NetCracker logs and CDR flows.
  
• Strong Unix/Linux skills; shell scripting knowledge.
  
• Basic–intermediate SQL for data analysis and issue diagnosis.
  
• Scripting in Java and JavaScript.
  
• Knowledge of SSL certificates and security configuration.
  
• Strong understanding of ITIL processes (Incident, Problem & Change).
  
• Proven experience handling P1/P2 production incidents.
  
• Experience with tools such as ServiceNow, Remedy, or JIRA.
  

Production Support & Incident Management

• Act as L2 SME for NetCracker Convergent Billing & Rating.
  
• Handle P1/P2 incidents, perform impact assessment, and drive resolution end-to-end.
  
• Perform root cause analysis (RCA) and produce post-incident reports.
  
• Provide expert-level support for complex rating, billing and charging defects.
  
• Ensure SLA/OLA compliance for application availability and ticket resolution.
  

Troubleshooting, analyzing and resolving issues across :

• Product charging
  
• Event summaries
  
• Apply payments & adjustments
  
• One-time charges
  
• Discounts (event & product level)
  
• Taxation & itemization
  
• Late payment generation
  
• Bill details & formatting
  
• Troubleshoot CDR ingestion, mediation, rating, billing and invoice generation issues.
  
• Validate data consistency across Product Catalog, Product Offering (PO), Product Structure (PS), Rating Engine and Billing Engine.
  
• Support complex scenarios such as split charging, bill shock, taxation errors and discount misapplication.
  

Monitoring & Proactive Operations

• Monitor production systems for performance, stability and data integrity.
  
• Act on alerts from monitoring tools and traffic anomalies between upstream and downstream systems.
  
• Proactively identify recurring issues and drive permanent fixes.
  

Stakeholder, Vendor & Team Coordination

• Act as the onshore escalation point for L1 and offshore L2/L3 teams.
  
• Coordinate with IT, network, mediation and integration teams.
  
• Work with NetCracker product support for defect resolution and patches.
  
• Interface with business teams during major incidents and billing cycles.
  
• Participate in CAB, incident review and service governance meetings.
  

Change, Release & UAT Support

• Validate configuration changes, hotfixes and patches.
  
• Support UAT, regression testing and production releases.
  
• Ensure adherence to ITIL-based change and deployment processes.
  

Documentation & Knowledge Management

• Maintain runbooks, SOPs and known-error databases.
  
• Document RCA findings and troubleshooting procedures.
  
• Mentor and upskill L1 engineers.