Fuzu Service Terms

Welcome to Fuzu. These Service Terms ("Terms") govern your access to and use of the websites, applications, services, and platforms operated by Fuzu Ltd and its affiliates (collectively, "Fuzu", "we", "us"), including the Fuzu career platform, employer recruitment tools, learning content, assessments, talent pools, workforce products (including Fuzu Atlas), and related services (the "Service").

Fuzu Ltd is a company registered in Helsinki, Finland (business ID FI25462252). Where these Terms refer to a contracting Fuzu entity, that entity is Fuzu Ltd unless a different Fuzu group entity is specified in a Country Addendum, in an order form, or in a separate written agreement.

By accessing or using the Service, you agree to these Terms. If you do not agree to these Terms, you must not use the Service. Your use of the Service is also subject to Fuzu's Privacy Policy (and country addenda), which explains how personal data is processed in connection with the Service.

If you access the Service from Kenya, Uganda, or Nigeria, or you are otherwise within the scope of one of Fuzu's Country Addenda, the applicable Country Addendum forms part of these Terms and prevails over the Global Terms to the extent of any conflict on matters specifically addressed in the Country Addendum.

In these Terms, capitalised words have the following meanings:

• "AI Act" means Regulation (EU) 2024/1689 of the European Parliament and of the Council laying down harmonised rules on artificial intelligence, including any amendments and implementing measures.
• "AI System" has the meaning given in Section 7.1.
• "Business User" means an Employer, recruiter, recruitment partner, workforce client, or any other person or organisation using the Service for purposes related to their trade, business, craft, or profession.
• "Candidate" or "Job Seeker" means a natural person who uses the Service to search for employment, workforce, learning, or career-related opportunities.
• "Consumer User" means a Job Seeker or other natural person using the Service for purposes outside their trade, business, craft, or profession.
• "Content" means any information, data, text, profiles, CVs, job advertisements, assessments, messages, learning materials, images, recordings, or other material made available through or submitted to the Service.
• "Country Addendum" means a country-specific addendum to these Terms, including the Kenya, Uganda, and Nigeria Addenda.
• "DSA" means Regulation (EU) 2022/2065 of the European Parliament and of the Council on a Single Market for Digital Services (Digital Services Act).
• "Employer" means a person, organisation, or entity using the Service to post opportunities, source, assess, or engage Candidates.
• "GDPR" means Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation).
• "P2B Regulation" means Regulation (EU) 2019/1150 of the European Parliament and of the Council on promoting fairness and transparency for business users of online intermediation services.
• "RPED" (Recruitment Process End Date) means the date on which a specific recruitment campaign is closed for applications by the Employer. The RPED is per-campaign and is the anchor date for retention of campaign-linked data, as described in Section 21.
• "User", "you", or "your" means any person who accesses or uses the Service, including Consumer Users and Business Users.

Fuzu is a technology-enabled recruitment, career development, and workforce platform connecting Candidates and Employers across local and international markets. The Service may include opportunity listings, employer recruitment tools, candidate recommendations and matching, learning and career content, assessments, workforce and talent-pool opportunities, and related recruitment or workforce services operated by Fuzu or by affiliated Fuzu services (including Fuzu Atlas).

Fuzu may make opportunities available through affiliated talent pools, workforce products, remote-work services, or partner-supported services. Unless expressly agreed in writing, Fuzu is not the employer of Job Seekers using the Service and is not a party to any employment, contractor, or services arrangement entered into between Candidates and Employers.

Fuzu does not guarantee employment, hiring outcomes, interviews, project availability, work permits, visa approvals, immigration outcomes, or successful recruitment results. Information about opportunities is provided by Employers and other third parties and is not verified by Fuzu beyond reasonable platform-integrity measures.

You may use the Service only if you are at least eighteen (18) years old, or such higher minimum age as may be required by applicable law in your country of residence. Where a Country Addendum or applicable law sets a different minimum age, that age applies.

You may use the Service only if you are legally permitted to do so under applicable laws. You agree to provide accurate and up-to-date information, to keep your account credentials confidential, and to use the Service lawfully and responsibly. You may not impersonate another person or organisation, create accounts using false information, access another User's account without authorisation, or use the Service for unlawful, fraudulent, or abusive purposes.

Fuzu may suspend, restrict, or terminate access where misuse, fraud, unlawful conduct, or security risks are suspected, subject to applicable law and the complaint-handling provisions of these Terms.

As a Job Seeker or Candidate, you agree to:

• provide truthful and accurate information about your identity, qualifications, and experience;
• keep your professional information current;
• submit only Content and documents you are authorised to use, including any credentials, certificates, references, or work samples;
• interact respectfully and lawfully with Employers and other Users;
• comply with applicable laws and regulations, including those governing employment, immigration, taxation, and intellectual property.

You may not submit misleading or fraudulent information, misuse assessment or testing tools, attempt to manipulate platform recommendations or rankings, use automated tools to scrape or misuse platform data, or engage in unlawful, abusive, discriminatory, or deceptive behaviour.

Fuzu may remove Content, restrict access, or suspend accounts where misuse, fraud, abuse, or violations of these Terms are suspected, subject to the notice and complaint-handling provisions below.

Employers and other Business Users agree to:

• provide accurate, lawful, and non-misleading job and opportunity information;
• comply with applicable employment, anti-discrimination, equal-opportunity, wage-transparency, occupational-safety, and data-protection laws;
• use Candidate information only for lawful recruitment, assessment, and workforce purposes, and only for as long as necessary for those purposes;
• maintain professional and ethical recruitment practices, including respect for Candidate time, accurate response to applications, and clear communication of next steps;
• where the Employer or Business User combines outputs from the Service with its own systems or processes in a manner that constitutes a regulated AI use, comply with applicable AI and employment law obligations attaching to that combined use (see Section 7.2).

Employers and Business Users may not post misleading, unlawful, or fraudulent opportunities, discriminate unlawfully against Candidates, misuse Candidate data, sell or redistribute Candidate information without authorisation, or use the Service for spam, scams, or deceptive recruitment practices.

Employers and Business Users are responsible for recruitment decisions, communications with Candidates, compliance with employment laws, compensation arrangements, workplace practices, and any obligations to issue or evidence employment contracts and statutory benefits.

Fuzu may verify Employer identities, request supporting documentation, remove suspicious job listings, restrict account access, and suspend organisations that violate these Terms or create risks to Users or to the Service. Where a suspension or restriction is applied, Fuzu will provide a statement of reasons and access to the complaint-handling procedure described in Section 33, unless prohibited by law.

Certain parts of the Service require registration. Job Seekers may create profiles, apply for opportunities, complete assessments, receive recommendations, and participate in workforce or talent opportunities. Employers and recruiters may create employer accounts, post opportunities, review candidates, and manage recruitment workflows.

You are responsible for ensuring that information submitted to the Service remains accurate and up to date. You may stop using the Service at any time. Where account deletion functionality is available, you may delete your account through the Service or by contacting Fuzu support at the address set out below.

Fuzu is designed for use as a long-term career-development platform, and your profile is retained for as long as you maintain your Fuzu account. Where you have not interacted with the Service for an extended period (the 10-year Dormancy Threshold), Fuzu will initiate a re-engagement flow before deleting your account, as described in Section 11 of the Privacy Policy. Closing your account at any time deletes your profile-level data within 30 days, subject to specific retention exceptions for campaign-linked data and legal-compliance purposes.

Fuzu may retain limited information after account deletion where reasonably necessary for legal compliance, fraud prevention, dispute resolution, security, recordkeeping required by applicable law, or enforcement of these Terms, in accordance with the Privacy Policy and applicable law.

Fuzu may suspend or terminate access to the Service where these Terms are violated, misuse or fraud is suspected, platform integrity or User safety may be at risk, or where required by law. For Business Users, Section 33 (Complaint handling and DSA contact points) describes the notice and review process.

7.1 What automated processing Fuzu uses

Fuzu uses automated systems, analytics tools, and artificial-intelligence and machine-learning technologies ("AI Systems") within the Service. These AI Systems support recommendations, candidate-employer matching, ranking and prioritisation of opportunities, personalisation, fraud and abuse detection, content moderation, and platform improvement.

Recommendations and rankings are produced primarily by rule-based, transparent, expert-defined logic, supplemented where appropriate by analytics. The outputs of Fuzu's AI Systems are designed to be explainable in terms of the parameters and types of input on which they rely. The main parameters used to rank opportunities and Candidates, in accordance with Article 5 of the P2B Regulation, are described on the ranking parameters page. Recommendations may be influenced by profile information, skills, experience, assessments, preferences, application history, employer-defined criteria, platform activity, and location-related information.

7.2 Classification under the AI Act

Fuzu has assessed the AI Systems it makes available through the Service and considers that, in their current design and use, they perform preparatory and supportive tasks for recruitment and career-development decisions taken by human decision-makers and rely on transparent, expert-defined logic. On that basis, and having regard to Article 6(3) of the AI Act, Fuzu does not currently classify these AI Systems as high-risk AI systems under Annex III of the AI Act.

Fuzu reviews this classification on an ongoing basis and will update these Terms and notify Users where reasonably practicable if the design, use, or classification of the AI Systems changes such that this position no longer applies.

Regardless of risk classification, Fuzu complies with the transparency obligations applicable to AI systems under Article 50 of the AI Act, including informing Users when they are interacting with an AI System where required, and ensuring that synthetic or AI-generated content surfaced through the Service is identifiable where required by law. Fuzu and its personnel maintain a sufficient level of AI literacy in accordance with Article 4 of the AI Act, taking into account their role and the context in which the AI Systems are used.

Where Employers, Business Users, or other third parties combine outputs from the Service with their own systems, models, or processes such that the resulting combined system constitutes a high-risk AI system under the AI Act, those Employers, Business Users, or third parties are deployers (and, where applicable, providers) of that combined system. They are responsible for their own obligations under the AI Act and applicable law, including human oversight of decision-making, transparency and information obligations toward workers and worker representatives, and any fundamental-rights impact assessment required by law.

7.3 Human oversight and decision-making

Fuzu designs its AI Systems with the intention that they support, rather than replace, decisions made by Employers, recruiters, workforce clients, and other authorised parties. Final hiring, engagement, promotion, performance, and termination decisions are made by Employers, recruiters, workforce clients, or other authorised parties, and not by Fuzu's AI Systems. Fuzu does not make solely automated decisions that produce legal or similarly significant effects concerning Users in the course of providing the core recruitment and career-platform functionality of the Service.

Where Fuzu itself uses an AI System to make or materially influence a decision about a User (such as account suspension, listing removal, or eligibility for a workforce opportunity), Fuzu maintains human review of that decision before it is communicated to the User where the decision would significantly affect the User, except where the decision is necessary to protect the integrity, security, or lawful operation of the Service and review is provided promptly thereafter.

7.4 Transparency and explanation

Where you interact with an AI System through the Service, Fuzu will inform you of that fact where required by applicable law, except where the AI nature of the interaction is obvious to a reasonable User. Synthetic or AI-generated content surfaced through the Service will be identified as such where required by law.

As a voluntary commitment, where a decision made through the Service significantly affects you and is based wholly or in part on the output of an AI System, Fuzu will, on request submitted via the contact details in Section 44, provide you with a clear and meaningful explanation of the role of the AI System in producing the relevant output and of the main parameters and types of input relied upon. This commitment is offered in addition to any rights you may have under applicable law, and does not in itself constitute an admission that any particular legal regime applies to the AI System.

Where automated processing produces a decision that produces legal or similarly significant effects concerning you within the meaning of Article 22 of the GDPR (or an equivalent provision of applicable data-protection law), you have the rights described in the Privacy Policy, including the right to obtain human intervention, to express your point of view, and to contest the decision.

7.5 Governance, review, and limitations

Fuzu maintains internal governance, data-governance, testing, monitoring, and documentation practices appropriate to the AI Systems it operates, with the objective of supporting the fairness, robustness, transparency, security, and human oversight of those systems. Fuzu reviews these practices and the classification of its AI Systems on an ongoing basis. Fuzu does not warrant that any AI System is free of error, bias, or unintended outcomes.

Fuzu may use User information, profile data, assessments, skills data, application activity, employer activity, and other service-related information across Fuzu-operated or affiliated recruitment, workforce, sourcing, talent-pool, and career services for purposes connected with operating, improving, and developing the Service. These purposes may include recommendations, candidate matching, workforce opportunities, recruitment workflows, analytics, fraud prevention, security, benchmarking, service improvement, and the development of new services or technologies.

Where personal data is processed for these purposes, such processing is governed by the Privacy Policy and applicable data-protection laws.

Fuzu may use Content and platform data (including profile information, assessments, application activity, written interactions, learning interactions, and other information generated through use of the Service) to develop, train, evaluate, and improve AI Systems made available within the Service and within Fuzu-operated or affiliated services (including Fuzu Atlas).

Where the use of personal data for AI and machine-learning development is based on Fuzu's legitimate interests under Article 6(1)(f) of the GDPR or a comparable basis under applicable law, you have the right to object to such processing, as described in the Privacy Policy. Fuzu will respect your objection except where Fuzu can demonstrate compelling legitimate grounds that override your interests or where the processing is necessary for the establishment, exercise, or defence of legal claims.

Fuzu may use anonymised, aggregated, or otherwise non-personal data derived from platform activity for analytics, benchmarking, research, service improvement, workforce intelligence, machine-learning development, and related commercial purposes, including in collaboration with affiliated services, service providers, technology partners, research organisations, or workforce and recruitment partners.

Fuzu may commercialise AI Systems, models, datasets, and derived insights developed through such use, including by offering related products and services, by licensing them to third parties, and by making them available through Fuzu Atlas or comparable workforce services. Such commercialisation does not affect your rights under applicable law in relation to your personal data.

Fuzu may recommend or facilitate access to local, remote, or international opportunities through Fuzu-operated or affiliated recruitment and workforce services, including Fuzu Atlas. Users may be surfaced, invited, or considered for workforce or talent opportunities based on profile information, skills, assessments, experience, preferences, application history, or expressed interest in opportunities.

Certain opportunities may involve international Employers, remote work, cross-border workforce arrangements, partner organisations, onboarding requirements, background checks, or additional contractual terms. Where you are engaged in workforce activities through Fuzu Atlas or comparable services, the legal relationship between you and the entity engaging you is determined by the separate engagement documents signed with that entity. Unless expressly agreed in writing, Fuzu is not your employer and does not establish an employment, contractor, or partnership relationship with you by virtue of these Terms.

Users are responsible for ensuring that they are legally permitted to work in the relevant jurisdictions and for complying with applicable legal and tax obligations. Fuzu does not guarantee work authorisation, visas, immigration approvals, tax treatment, employment eligibility, or placement outcomes.

11.1 Fuzu's intellectual property

Fuzu and its licensors own all rights relating to the Service, including software, platform technology, databases, algorithms, models, model weights, training datasets curated or developed by Fuzu, branding, trademarks, and related intellectual-property rights. Users may not copy, modify, distribute, reverse engineer, commercially exploit, or create derivative works from the Service, or from any AI System made available through the Service, without prior written permission from Fuzu or the relevant rights holder.

11.2 User Content licence

Users retain ownership of Content they submit to the Service, including profiles, CVs, portfolios, assessments, messages, job advertisements, and related materials. By submitting Content to the Service, you grant Fuzu a worldwide, non-exclusive, royalty-free, transferable, and sublicensable right to host, store, process, display, reproduce, distribute, adapt, and otherwise use such Content for purposes connected with operating the Service, recruitment workflows, recommendations, candidate matching, workforce opportunities, communications, analytics, fraud prevention, service improvement, AI and machine-learning development as described in Section 9, and related functionality across Fuzu-operated or affiliated services.

You confirm that you have the necessary rights to submit Content to the Service and to grant the licence above.

11.3 AI-generated output

Subject to applicable law and to any third-party rights, as between Fuzu and the User, the User owns the outputs that the User generates through their use of AI features of the Service that are intended to produce User-facing outputs (such as AI-assisted CV drafts or cover letters), provided that the inputs and prompts used to generate such outputs do not infringe third-party rights. Fuzu retains the right to use such outputs as Content under Section 11.2.

You agree to use the Service lawfully, responsibly, and respectfully. You may not:

• use the Service for unlawful, fraudulent, or abusive purposes;
• submit false or misleading information, or impersonate another person or organisation;
• post fake, misleading, or unlawful opportunities, or recruit for unlawful activities;
• misuse Candidate or Employer data, including by selling, redistributing, or aggregating it without authorisation;
• scrape, harvest, mine, or extract platform data without authorisation, or train any third-party AI System on Content obtained from the Service without authorisation;
• upload malware, harmful code, or content that could damage the Service or other Users;
• interfere with platform operations, security measures, or rate limits;
• violate applicable laws, third-party rights, or the rights of other Users.

Fuzu may verify Users or Employers, request documentation, remove Content, restrict functionality, suspend accounts, or investigate suspicious behaviour where reasonably necessary to protect Users, the Service, or third parties.

The Service may contain Content created by Fuzu, Users, Employers, partners, advertisers, or third parties. Content available through the Service may include job advertisements, employer profiles, learning content, assessments, articles, messages, sponsored content, and advertisements.

Fuzu does not guarantee that all Content is accurate, complete, current, or suitable for a specific purpose. Users may access Content only for lawful career-development, recruitment, or platform-related purposes. Fuzu may remove or restrict Content that violates these Terms or that may harm Users, Employers, Fuzu, or third parties, with a statement of reasons provided in accordance with Section 33.

If you believe that Content available through the Service infringes your intellectual-property rights, you may contact Fuzu using the details in Section 44 and provide sufficient information for Fuzu to investigate the matter, including your contact details, a description of the rights claimed to be infringed, a sufficiently precise identification of the allegedly infringing Content, and a statement made in good faith that the use is not authorised by the rights holder, an agent, or the law. Fuzu may remove or restrict allegedly infringing Content and may suspend repeat infringers.

Fuzu may modify, improve, suspend, or discontinue parts of the Service at any time. Where changes materially affect Users, Fuzu may provide notice through the Service, website notices, email, or other reasonable communication methods. Not all features or services may be available in all countries, to all Users, or at all times.

Fuzu may update these Terms from time to time to reflect legal requirements, operational changes, technological developments, business changes, or service improvements. Updated Terms become effective when published or on the effective date indicated in the updated Terms. Fuzu will provide reasonable advance notice of material changes to Consumer Users.

Continued use of the Service after updated Terms become effective constitutes acceptance of the updated Terms, except where applicable consumer-protection law requires affirmative consent.

For Business Users, Fuzu will give at least fifteen (15) days' advance notice of any material change to these Terms before the change takes effect, in accordance with Article 3 of the P2B Regulation. The notice period will be extended where the change requires the Business User to make significant technical or commercial adjustments, or where required by applicable law.

A Business User may terminate its use of the Service at any time during the notice period by notice to Fuzu. Continued use of the Service after the notice period constitutes acceptance of the change. The notice period does not apply where Fuzu is subject to a legal or regulatory obligation that requires it to change the Terms in a way that does not allow the notice period to be respected, or where the change is necessary to address an imminent danger relating to the Service, Users, or third parties.

Certain Services may require subscriptions, one-time payments, recruitment fees, workforce fees, placement fees, success fees, transaction fees, or separate commercial agreements. Applicable fees may vary depending on the Service, User type, country, subscription, campaign, or commercial arrangement.

Users are responsible for paying applicable fees, taxes, and charges relating to paid Services.

Payments may be processed by Fuzu or by third-party payment providers. By purchasing paid Services, Users agree to provide accurate billing information, authorise applicable charges, and comply with payment-provider requirements.

Unless otherwise stated or required by mandatory law, fees are non-refundable, subscriptions may renew automatically, pricing may change with reasonable notice, and access to paid features may be suspended if payment fails. Additional payment or cancellation terms may apply to specific services and will be made available before purchase.

Consumer Users in the European Union and the European Economic Area have a statutory right to withdraw from a distance contract for the supply of paid Services within fourteen (14) days of conclusion of the contract, without giving any reason, in accordance with applicable consumer-protection law.

Where you expressly consent to the immediate performance of a paid Service before the end of the withdrawal period and acknowledge that you will lose your right of withdrawal once performance is complete, your right of withdrawal will expire in accordance with applicable law. Withdrawal requests may be submitted using the contact details in Section 44. Where withdrawal applies, Fuzu will reimburse any payments received without undue delay, and in any event within fourteen (14) days, using the same means of payment used for the original transaction, unless otherwise agreed.

Country Addenda may set out additional or alternative consumer rights applicable to Users in specific jurisdictions.

21.1 Anti-circumvention

Where Fuzu provides Candidate introductions, sourcing, vetting, shortlisting, or placement services to an Employer or Business User on a placement-fee, success-fee, retainer, or comparable commercial basis, the Employer or Business User agrees that, for a period of twelve (12) months from the first introduction of a Candidate by Fuzu (or such other period set out in the applicable order form), the Employer or Business User will not engage that Candidate, directly or indirectly, in any employment, contractor, consulting, advisory, secondment, or comparable capacity without paying the applicable fee to Fuzu.

The obligation in this Section 21.1 applies regardless of whether the engagement is initiated by the Employer or by the Candidate, and regardless of whether the engagement is for the originally advertised position. The applicable fee, the relevant period, and the trigger events may be varied in the applicable order form or commercial agreement, in which case those varied terms prevail.

21.2 Fuzu's retained access to campaign-linked data

The majority of Candidates accessible to Employers through the Service originate from the Fuzu talent pool. Accordingly, Fuzu retains rights of access to the Employer-specific candidate list and associated campaign-linked data (including the profile snapshot taken at the time of application, application content, communications, pipeline status, assessor notes, interview records, and hire outcomes) for a period of thirty (30) months from the Recruitment Process End Date (RPED) of each specific campaign.

Retention of campaign-linked data runs independently of the Employer's licence term. A campaign's data is retained for 30 months from that campaign's RPED, regardless of whether the Employer's licence is active, has expired, or has been terminated during that period. At the end of the 30-month period, the campaign-linked data is automatically deleted from the Employer's view in the Service. Anonymised aggregated data derived from the campaign may be retained for analytics and benchmarking purposes as described in the Privacy Policy.

Fuzu's retained access to campaign-linked data serves the following purposes:

• Supporting the Employer to return to the shortlist or rerun the campaign within the retention window where a preferred candidate does not accept or does not perform well — a common operational scenario.
• Maintaining platform integrity and enforcing the anti-circumvention obligation in Section 21.1, which runs for twelve (12) months from first introduction and accordingly falls comfortably within the 30-month retention window.
• Stewardship of Candidate data on behalf of the talent-pool community, including in support of future opportunities for which Candidates may be relevant.
• Supporting Candidate experience continuity across applications (a Candidate's progression record is preserved within the retention window).
• Establishing, exercising, or defending legal claims that may arise from the recruitment process.

21.3 Dispute snapshot following a right-to-erasure request

Where a Candidate exercises the right to erasure under applicable data-protection law, the Candidate's profile and profile-level data are deleted in accordance with the Privacy Policy. Campaign-linked data relating to that Candidate's applications is, however, retained for legal-defence purposes for a period of twenty-four (24) months from the RPED of the relevant campaign, with the Candidate's user identifier replaced by an anonymous identifier so that no direct personal data link remains.

Following an erasure request, the dispute snapshot is accessible only through the specific campaign context (the snapshot does not appear in candidate-pool search, headhunting, or other cross-campaign views) and is used only for the establishment, exercise, or defence of legal claims relating to that campaign. At the end of the 24-month period, the dispute snapshot is permanently deleted.

21.4 Profile snapshot at application submission

At the moment a Candidate submits an application to a Customer-posted opportunity, Fuzu captures a snapshot of the Candidate's then-current profile and associates the snapshot with the application. The snapshot is governed by the campaign-data retention period in Section 21.2 (30 months from RPED), independently of the Candidate's profile-level retention. The snapshot mechanism allows Candidates to delete their profile while Fuzu retains the legally necessary record of the application that was submitted.

21.5 Joint controllership and personnel access controls

In respect of the campaign-linked data described in this Section 21, Fuzu and the Employer act as joint controllers as described in the Joint Controller Arrangement ("JCA"), available on the joint controllers page. The JCA allocates responsibilities under applicable data-protection law, including in relation to information to data subjects, responses to data subject requests, breach notification, and security.

Fuzu maintains role-based access controls governing which Fuzu personnel can access campaign-linked data, with specific protections for the most sensitive content categories (such as assessor notes and interview records). Those controls are documented in the Fuzu Internal Access Control Policy, which is available to Employers and supervisory authorities on request under appropriate confidentiality.

Fuzu may offer outcome-based pricing models, including pay-per-hire, pay-per-interview, pay-per-placement, pay-per-shortlist, pay-per-completion (for workforce tasks), and other performance-based pricing. The triggers, measurement, verification, dispute resolution, and refund or credit treatment applicable to each model will be set out in the applicable order form, pricing page, or commercial agreement. Fuzu may, but is not obliged to, share data and analytics relevant to verification of outcome triggers.

Fuzu aims to provide a reliable and secure Service but does not guarantee uninterrupted or error-free availability. Temporary interruptions may occur due to maintenance, updates, security measures, technical failures, third-party-provider issues, or circumstances outside Fuzu's reasonable control.

Service-level commitments, where offered, apply only to paid Services for which specific service-level terms have been agreed in writing. Users are responsible for maintaining the devices, software, and internet access necessary to use the Service.

Fuzu may allow integrations with third-party platforms or social-login providers. Where Users choose to connect third-party services, information may be exchanged according to User settings, third-party terms, and the Privacy Policy.

Fuzu may use location-related information to personalise opportunities, improve recommendations, support search functionality, and improve local relevance. More information about integrations, cookies, and related processing is available in the Privacy Policy.

If you provide feedback, suggestions, or improvement ideas to Fuzu, you agree that Fuzu may use such feedback without restriction or compensation for purposes related to operating, improving, or developing the Service or related products and services.

The Service may contain links to third-party websites, services, or resources. Fuzu does not control and is not responsible for third-party content, external websites, partner services, payment providers, or third-party privacy or business practices. Accessing third-party services is at your own risk and may be subject to separate terms.

Fuzu may display advertisements, sponsored opportunities, promoted employer content, educational partnerships, partner content, and personalised recommendations within the Service. Sponsored or promoted content may be displayed based on relevance, platform activity, location, profile information, preferences, or commercial partnerships.

Fuzu uses labels or indicators to distinguish sponsored content from organic content where required by applicable law, including under the DSA.

Fuzu processes personal data in accordance with the Privacy Policy and applicable data-protection laws. Personal data may be processed for purposes including account management, recruitment services, workforce opportunities, recommendations, analytics, security, fraud prevention, communications, legal compliance, and service improvement.

Where Users apply for opportunities, participate in talent pools, or express interest in workforce services, relevant information may be shared with Employers, recruiters, workforce clients, or service providers involved in the opportunity process, as described in the Privacy Policy. The Privacy Policy contains further information regarding international transfers, retention, automated processing, cookies, legal bases, and User rights.

Country Addenda set out the local supervisory authority, contact details for the local data-protection officer or representative where applicable, and any additional rights or procedures applicable in the relevant country.

Where Fuzu processes personal data on behalf of a Business User in the course of providing the Service (for example, where an Employer uses Fuzu's employer tools to manage a candidate pipeline that the Employer has sourced independently of Fuzu), the data-processing relationship is governed by Fuzu's Data Processing Addendum ("DPA"), available on the DPA page. The DPA is incorporated into these Terms by reference for Business Users.

Where Fuzu and the Business User act as joint controllers in respect of personal data (including in the application flow described in Section 21, in Fuzu Elite engagements, and during the Fuzu Atlas engagement-formation phase), the allocation of responsibilities between the parties is set out in the Joint Controller Arrangement ("JCA"), available on the joint controllers page. The JCA is incorporated into these Terms by reference for Business Users using features of the Service that involve joint processing.

Where Fuzu and the Business User act as independent controllers in respect of personal data (including in the passive-recommendation flow described in the Privacy Policy), each party is responsible for its own processing under applicable data-protection law.

Fuzu may make pre-release, beta, preview, or experimental features available through the Service. Such features are provided on an "as-is" and "as-available" basis, may be modified or withdrawn at any time, and are not subject to any service-level or availability commitments. Use of beta features is voluntary, and Users should not rely on beta features for production or business-critical purposes.

Where Fuzu makes application programming interfaces ("APIs") or developer tooling available, access to and use of those APIs is subject to additional terms and to applicable rate limits, security measures, and acceptable-use rules. APIs are made available for specific authorised use cases; sublicensing, resale, white-labelling, or use for training third-party AI Systems is prohibited unless expressly authorised in writing.

Each party may identify the other as a customer, partner, or service provider, and may use the other's name and logo (without modification) on its website, in customer lists, in presentations, and in similar customary marketing materials. Either party may withdraw consent for such use on reasonable written notice.

33.1 Internal complaint handling

Fuzu operates an internal complaint-handling system that is free of charge, accessible, and provides for the timely handling of complaints, in accordance with Article 11 of the P2B Regulation and Article 20 of the DSA where applicable. Complaints may be submitted using the contact details in Section 44 or through the in-product complaint flow.

33.2 Statement of reasons

Where Fuzu restricts the visibility of Content, suspends or terminates an account, or restricts a User's ability to monetise their use of the Service, Fuzu will provide the affected User with a statement of reasons in accordance with Article 17 of the DSA where applicable, unless prohibited by law or where the restriction relates to deceptive or high-volume commercial content as permitted by law.

33.3 DSA contact points

Fuzu maintains the following contact points required by the DSA:

• Contact point for Member State authorities, the Commission, and the European Board for Digital Services: legal@fuzu.com
• Contact point for recipients of the Service: support@fuzu.com
• Languages in which contact points operate: English

33.4 Out-of-court dispute settlement

Business Users may seek to resolve disputes with Fuzu through mediation in accordance with Article 12 of the P2B Regulation. Fuzu identifies the following mediators for this purpose: [TO BE INSERTED]. Consumer Users may have access to alternative-dispute-resolution bodies as described in the applicable Country Addendum.

You agree to indemnify and hold Fuzu harmless from claims, liabilities, losses, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms, unlawful use of the Service, Content you submit, misuse of platform data, or violation of third-party rights or applicable laws. This obligation applies to the extent permitted by applicable law and does not apply to Consumer Users to the extent that the obligation would be unenforceable under applicable consumer-protection law.

The Service is provided on an "as available" and "as is" basis. To the maximum extent permitted by law, Fuzu is not liable for hiring decisions, employment outcomes, employer conduct, candidate conduct, third-party content, interruptions, indirect or consequential damages, loss of profits, loss of business, reputational harm, or damages arising from interactions between Users or third parties.

Nothing in these Terms limits liability for death, personal injury caused by Fuzu's negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under mandatory applicable law (including mandatory consumer-protection law).

Where liability is not excluded under the foregoing paragraphs, Fuzu's aggregate liability arising out of or in connection with these Terms is limited, to the maximum extent permitted by law, to the greater of (i) the amounts paid by the relevant User to Fuzu under these Terms in the twelve (12) months preceding the event giving rise to the claim, or (ii) one hundred euros (EUR 100). This limit does not apply to Consumer Users to the extent it would be unenforceable under applicable consumer-protection law.

These Terms apply for as long as you access or use the Service. Certain rights and obligations will continue after use of the Service ends, as set out in Section 48 (Survival).

These Terms are governed by the laws of Finland, excluding its conflict-of-law rules. Nothing in these Terms limits mandatory rights Users may have under applicable local laws, including consumer-protection law in the User's country of residence.

Subject to the mediation provisions in Section 33.4 and to the consumer-jurisdiction rights of Consumer Users under applicable law, any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Helsinki, Finland. Consumer Users may bring proceedings in the courts of their country of residence where required by applicable law. Country Addenda may set out additional or alternative dispute-resolution options.

You represent and warrant that you are not located in, organised under the laws of, or ordinarily resident in a country or territory subject to comprehensive economic sanctions administered by the European Union, the United Nations Security Council, the United Kingdom, or the United States; that you are not listed on any applicable sanctions, restricted-party, or denied-persons list; and that you will not use the Service in violation of applicable export-control or sanctions laws.

Each party agrees to comply with all applicable anti-bribery and anti-corruption laws, including the OECD Convention on Combating Bribery, the UK Bribery Act 2010, the U.S. Foreign Corrupt Practices Act, and equivalent local laws in each operating jurisdiction. Neither party may offer, give, request, or accept anything of value in connection with these Terms in a manner that violates such laws.

The following Country Addenda form part of these Terms and apply in addition to (and, where there is a conflict on a matter specifically addressed in the Country Addendum, in priority over) the Global Terms:

• Kenya Addendum — for Users accessing the Service from Kenya, for Content directed at Kenya, and for engagements with Kenya-registered Employers.
• Uganda Addendum — for Users accessing the Service from Uganda, for Content directed at Uganda, and for engagements with Uganda-registered Employers.
• Nigeria Addendum — for Users accessing the Service from Nigeria, for Content directed at Nigeria, and for engagements with Nigeria-registered Employers.

Where you are within the scope of more than one Country Addendum, the addendum relating to your primary country of residence and use of the Service applies, unless the relevant order form or commercial agreement specifies otherwise.

Fuzu may transfer or assign its rights and obligations under these Terms to affiliated entities, successors, or acquirers in connection with mergers, acquisitions, restructuring, or similar transactions, on written notice to Users. Users may not transfer their rights, accounts, or obligations under these Terms without Fuzu's prior written consent.

Fuzu is not responsible for delays or failures caused by circumstances beyond its reasonable control, including technical failures, cyberattacks, internet disruptions, government actions, labour disputes, natural disasters, epidemics, power failures, sanctions, or supplier failures.

Notices to Fuzu under these Terms should be sent to legal@fuzu.com and, where required, to Fuzu Ltd at Lapinlahdenkatu 16, 00180 Helsinki, Finland. Country Addenda set out additional or alternative notice details for the relevant jurisdiction. Notices to a User will be sent to the email address associated with the User's account or, where no account exists, to the contact details the User has provided to Fuzu.

The Service is operated by Fuzu Ltd, Helsinki, Finland. General questions regarding these Terms may be directed to Fuzu via www.fuzu.com/contact or to legal@fuzu.com. Additional local support information is provided in the applicable Country Addendum.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and the parties will substitute a valid and enforceable provision that achieves, to the greatest extent possible, the economic and legal effect of the original provision.

A failure or delay by Fuzu in exercising any right under these Terms is not a waiver of that right. A single or partial exercise of a right does not preclude any further exercise of that or any other right.

These Terms (including the Privacy Policy, any applicable Country Addendum, the DPA where applicable, and any order forms or commercial agreements that incorporate these Terms by reference) constitute the entire agreement between you and Fuzu in relation to the Service and supersede any prior agreements, representations, or understandings between the parties on the subject matter, except for any commercial agreement that expressly amends these Terms.

The provisions of Sections 11 (Intellectual property and Content), 14 (Allegations of intellectual-property infringement), 21 (Anti-circumvention), 28–29 (Privacy and DPA), 34 (Indemnification), 35 (Limitation of liability), 37 (Governing law and dispute resolution), 38–39 (Sanctions and anti-bribery), 41 (Assignment), 43 (Notices), and this Section 48, together with any other provision that by its nature is intended to survive, will continue in effect after termination or expiry of use of the Service.