Fuzu — Frequently Asked Questions

Question 1

Am I allowed to apply for jobs in a country where I am not living at the moment?

Accepted Answer

Yes, you can. However, it is good to keep in mind that employers have the ultimate say on whether they are willing to deal with work permits and relocation costs. So make sure you check the requirements before submitting an application — this applies whether you are applying for jobs in Kenya, Uganda, Nigeria or any other Fuzu market.

Question 2

Are jobs on Fuzu genuine?

Accepted Answer

All jobs on Fuzu are verified by the Fuzu team. You may not necessarily find the jobs on the employers' website as some employers prefer applications to come from external sources like Fuzu. If you do encounter anything suspicious, please contact us, we take the quality of jobs on our platform very seriously!

Question 3

Are the jobs on Fuzu different from other job sites?

Accepted Answer

Companies who post jobs on Fuzu go through a validation process by the Fuzu team. They may also post the same jobs across multiple job sites. However, many employers use Fuzu as their primary recruitment channel, so you will not find these jobs anywhere else. Keep your Fuzu profile updated as employers are searching the talent database and the stronger your profile, the better chances you have for landing your next job opportunity.

Question 4

I'm not Kenyan — can I still apply for jobs based in Kenya?

Accepted Answer

Yes. You're welcome to apply for any role on the Kenya site. The employer decides whether they will sponsor a Kenyan work permit (Class D is the most common employment permit) or expect candidates to handle this themselves. Check each listing for the employer's stated stance on relocation and permits before applying.

Question 5

What kind of jobs are there on Fuzu?

Accepted Answer

Fuzu is open for jobs from all industries and seniority levels across Kenya, Uganda, Nigeria and beyond. We recommend that you check for new job content regularly. We have Only on Fuzu jobs that have been posted by our employer partners as well as jobs we have aggregated from other sources. It is important to note that the aggregated jobs take you to an external website to post the application or provide you with instructions for sending in your application package. We make sure that the jobs on the platform are free from scams. Under no circumstances should you ever pay for applying for a job!

Question 6

Which sectors and cities have the most job openings in Kenya?

Accepted Answer

In Kenya, Fuzu sees high activity in financial services and banking, telecoms (Safaricom, Airtel, Telkom), tech and BPO, NGO and humanitarian work, hospitality and tourism, FMCG and agribusiness. Most openings cluster in Nairobi, but we also list roles in Mombasa, Kisumu, Eldoret, Nakuru and Thika. Browse current Kenya jobs.

Question 7

Why are you duplicating job postings?

Accepted Answer

For some of the jobs on Fuzu, the employer is continuously looking for fresh talent and therefore there are multiple openings for the same position. In some cases, the employer is hiring for the same role in multiple locations.

Question 8

Why don't I get job recommendations from Fuzu?

Accepted Answer

Make sure to check your spam folder and to mark Fuzu emails as safe. You can also check the email settings on the platform under Job Search Settings where you can manage from which countries and locations you want to receive recommendations.

Question 9

Can I get my test results for the Fuzu aptitude tests?

Accepted Answer

No, however, employers use the questions that candidates failed on the aptitude test, to better understand your fit for their role.

Question 10

How can I access my incomplete job application?

Accepted Answer

You can save and finish your application anytime before the application end date. To access your incomplete applications, log in to your profile, go to the Jobs page, and click on the My Applications tab. Just remember that the employers may close the application process early, so early applicants always have the best chances of progressing to the next phase.

Question 11

How do I cancel my application and reapply again?

Accepted Answer

If you realise that you missed a key thing in your application and you already submitted it, you can always cancel your application and apply afresh. To do so, access the Jobs page and then enter the My Applications tab. Find your application and click Cancel. Before cancelling make sure that the job is still open for applications!

Question 12

How do I get notified that my application has been submitted?

Accepted Answer

For jobs that are submitted on Fuzu, your application is submitted as you click the Submit button. You will also get a confirmation email. For jobs that are applied outside of the Fuzu platform, it is your responsibility to make sure that you complete the application either on an external website or by sending the application via email. Please read the instructions carefully!

Question 13

How do I write a Cover Letter?

Accepted Answer

For some great insights on how to write cover letters, please access the Forum page and search for articles discussing how to write a perfect cover letter.

Question 14

How is the application process like on Fuzu?

Accepted Answer

We have two kinds of job postings on the platform, Only on Fuzu jobs and external positions. For Only on Fuzu roles you need to complete all the application steps we've provided in order to submit the application successfully. You need to build your profile only once, so it is worth taking a few minutes to complete the exercise.

As for the external roles, step 1 of the application process on the platform is meant to give you a chance to download and review your Fuzu CV or original CV (self-prepared) before submitting it to the employer. Once you have the CV of your choice kindly scroll down to step 2 where we've provided either the employer's email address, physical address, or a link to their website for you to submit the application successfully.

Question 15

What next after I get shortlisted for a position?

Accepted Answer

The employer will get back to you on the next steps. Sometimes the recruitment process takes a while (even up to 3 months) and this communication might not be immediate. Being shortlisted is also not yet a confirmation for being invited for interviews. Sometimes employers select several candidates for the shortlist and then invite only a smaller number of candidates for interviews.

Question 16

Why do I have to answer a long personality test when I apply for a job?

Accepted Answer

Employers want to find people that match their corporate culture and therefore ask candidates to complete personality assessments. When it comes to personality, there are no right or wrong answers. After all, we are who we are! The Fuzu personality test is based on the Big 5 framework, which is a proven and popular psychometric framework for assessing people's character in a professional environment.

Question 17

Can I use Fuzu even if I am a student and don't have work experience?

Accepted Answer

Yes, you can. We have internship positions on the platform as well. You should also check the learning library that is designed to help you out in finding your first job opportunity. You can also read articles on your industry to prepare you for the career ahead.

Question 18

How do I contact Fuzu team?

Accepted Answer

Fuzu operates a local team in Kenya. The fastest channel for users to contact the team is through the contact form or by logging into the platform and messaging the Fuzu team from there.

Question 19

Is Fuzu a paid-for service?

Accepted Answer

Using Fuzu is free of charge, outside of the data bundles needed to access the service. You can create your online CV, apply for jobs, read articles and access learning content on Fuzu absolutely free.

Question 20

What are the benefits of Fuzu?

Accepted Answer

Fuzu is your one-stop-shop for planning and reaching your career related goals. The Fuzu platform is designed to help career builders accelerate their growth through personalised learning, career guidance and accurate job recommendations. Fuzu has been a technology leader since its launch and incorporates advanced Artificial Intelligence based tools to help job seekers and employers in finding each other.

Question 21

What do I need to do to start using Fuzu?

Accepted Answer

There are no special requirements for joining Fuzu. Anyone above 16 years who wants to apply for jobs, learn new skills, stay up-to-date with industry news or who wants to plan ahead their career may register on Fuzu. Registration is fast and easy. However, to find relevant jobs and courses or to increase chances of finding employment, we encourage you to complete your Fuzu profile.

Question 22

How do I reset my password?

Accepted Answer

Open your browser and go to www.fuzu.com/login. Click 'Forgot your password?' and follow the instructions. The system will send you a recovery email with a link to reset your password. It is important to use real email addresses when registering, otherwise recovering your account will be difficult!

Question 23

I am trying to log in but it says my email address is already taken?

Accepted Answer

Most likely you are on the registration page, please go to the login page and click on this link www.fuzu.com/login. Type in your username and password. If you have forgotten your password, you can reset it by clicking on 'Forgot your password?'.

Question 24

I don't need Fuzu anymore. How do I delete my account?

Accepted Answer

We will be sad to see you leave and recommend that you keep your account, as we are constantly updating the content on Fuzu to better serve our community's needs. If you nevertheless wish to delete your Fuzu account, click on your image on the home page (header bar-top right) and select Account Settings. You will find the Delete account option from there.

Question 25

I'm in Kenya and locked out of my account — what's the fastest way to get help?

Accepted Answer

First try the standard forgot password flow. If the recovery email never arrives, check that the email address on file is correct (a common issue is users registering with a typo). Then write to support@fuzu.com mentioning you're in Kenya — the local Customer Support team picks it up.

Question 26

How do I get my CV to full completion?

Accepted Answer

The stronger your Fuzu profile is, the better your chances are for finding interesting jobs, courses and articles on the platform. To push your Fuzu profile completion rate up, you need to fill in all the sections.

Question 27

How do I write a CV?

Accepted Answer

We have great insights on how to build a great CV. Kindly check out the articles we have listed under the Forum section as well as the free of charge courses we host on the platform. You also have the option of purchasing the CV Creator, which provides you with a great looking CV file generated from your Fuzu profile.

Question 28

Why do I need to add skills and how do I do it?

Accepted Answer

Your skills are very important as they show the employer what you can do. You can add skills to your profile under the Skill set section or by connecting individual skills to each of your work experience items on the Fuzu profile page. In total you can add a maximum of 50 skills to your profile.

Question 29

Why do I need to create a profile and why does it take time?

Accepted Answer

The profile creation is a process you need to complete only once. We also provide you with a tool to automatically analyse and build your profile based on an existing CV. A great Fuzu profile is needed to receive great recommendations and to get the best out of the Fuzu experience. You can also be headhunted by employers looking for talent on Fuzu.

Question 30

Can I pay for Fuzu Premium with M-Pesa or Airtel Money?

Accepted Answer

Yes. M-Pesa and Airtel Money are the most common payment method Fuzu users in Kenya use for Premium purchases. On the checkout page you'll see M-Pesa and Airtel Money as options select the right option, confirm the amount, and complete the STK push prompt that arrives on your phone. Card payments (Visa / Mastercard) are also supported.

Question 31

I purchased Instant Feedback but I have not gotten feedback for the role I applied to.

Accepted Answer

Instant Feedback gives you feedback on how you match a particular role, recommendations on enhancing your application, and access to top candidates' profiles versus you. However, it does not provide specific feedback from the employer about your application. Usually, you will be contacted if you are shortlisted, which typically happens about two weeks after the job closes.

Question 32

What are Fuzu Points?

Accepted Answer

Fuzu Points is Fuzu's own reward program. You get Fuzu Points for being active on the platform and for being committed to constantly growing and pushing yourself for success. You can use them to get discounts on Fuzu Premium products. You can access your Fuzu Points page by clicking the coin icon on the header (on laptop/desktop) or your profile picture (on mobile).

Question 33

What does Fuzu Premium products cost in Kenyan Shillings?

Accepted Answer

Each Fuzu Premium product for job seekers are priced differently. Check out the pricing page for more details. Your payment currency is tied to your mobile number, so make sure you use the right number when registering on Fuzu.

Question 34

What if my Fuzu CV Creator is missing details?

Accepted Answer

Your Fuzu CV Creator is created from the information available on your Fuzu profile. First, update your profile, then refresh your CV Creator page to download the updated document. If the CV still fails to update, please contact us.

Question 35

Where can I find the Fuzu CV Creator I purchased?

Accepted Answer

Log in to your account and go to your Fuzu profile by clicking your photo and you will find the button for downloading your CV.

Question 36

Why am I not getting Feedback despite many applications sent?

Accepted Answer

We understand the frustration of not getting feedback for your applications. Sometimes the recruitment process takes a long time and due to the high number of applicants, the employer is not able to provide personalized feedback to each and every candidate. It is also important to note that for applications submitted externally (by completing them on an external website or by sending the application via email or traditional mail), the employer will contact you directly, not via the Fuzu platform. To improve your chances, we recommend that you make sure your profile is up-to-date. You are also welcome to book a session with one of the Fuzu Coaches to understand better what prevents you from finding the job of your dreams.

Frequently Asked Questions — Kenya

Jobs on Fuzu

Applying for Jobs

About Fuzu

Password and Account

Managing and Improving My Profile (CV)

Premium Products and Payments

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