Qualifications:

• Diploma Certificate in IT – Hardware & Software, Networking, or equivalent technical certification.
  
• Bachelor's Degree in IT, Computer Science, Computer Engineering or related field. (Preferred.)
  
• Certifications in CompTIA A+, CompTIA Network+, Microsoft MS 900, or CCNA (added advantage)
  

Not mandatory, however, person must have graduated not more than 2 years ago.

• Helpdesk (Level 1)
  

First point of contact for IT support; log, triage, and resolve staff tickets promptly.

• Internet Connectivity
  

Diagnose LAN WAN and ISP issues; troubleshoot Cisco Meraki Wi Fi access points.

• Hardware – Laptops & Devices
  

Perform diagnostics, basic repairs, OS reinstalls, driver updates on staff equipment.

• Microsoft 365 Support
  

Troubleshoot Outlook, Teams, SharePoint, OneDrive; and multi factor authentication concerns

• Leased Printer Management
  

Coordinate vendor maintenance; coordinate toner replacement schedules, resolve driver network issues and track consumables.

• Adobe Sign Training.
  

Support staff with basic guidance on adobe sign esignature workflows; produce quickreference guides.

• M365 Onboarding Training
  

Facilitate onboarding sessions for new staff covering email, Teams, and shared drives.

• IT Asset Register
  

Coordinate with Assets dept and ensure accurate asset inventory; conduct periodic audits and reconcile records.