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Customer Service Assistant Jobs in Uganda
24
jobs
NCBA
Senior Manager, Central Operations
Kampala, Uganda
TMK & Company
Admin / Accounts Assistant – International School
Kampala, Uganda
Platinum Credit (U) Ltd
Branch Sales Coordinator - Bukwo
Bukwo, Uganda
Platinum Credit (U) Ltd
Branch Sales Coordinator - Mayuge
Mayuge, Uganda
Platinum Credit (U) Ltd
Branch Sales Coordinator - Kiboga
Kiboga , Uganda
Platinum Credit (U) Ltd
Branch Sales Coordinator - Bugiri
Bugiri, Uganda
Platinum Credit (U) Ltd
Branch Sales Coordinator - Nebbi
Nebbi, Uganda
Platinum Credit (U) Ltd
Branch Sales Coordinator - Iganga
Iganga, Uganda
Platinum Credit (U) Ltd
15 Sales Team Leaders (Civil Servant Loans) - Upcountry
Upcountry, Uganda
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Platinum Credit (U) Ltd
Branch Sales Coordinator - Koboko
Koboko, Uganda
Closing: Apr 28, 2024
3 days remainingPublished: Apr 19, 2024 (6 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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To manage the Bank’s Central Operations (which include the Clearing & Payments Unit, Account Maintenance Unit, Financial Markets Operations and Trade Operations,), Provide leadership in process delivery and ensure effective and efficient operational policies and procedures are in place to enhance customer service.
Requirements
• Bachelor’s degree in Economics or Business-related field.
• Possession of Masters in Finance, Banking or relevant field will be an added advantage.
Professional:
• Professional Banking Qualification will be an added advantage.
Desired work experience:
• At least 5 years work experience in Banking, 3 of which should be in a management position in a Banking Operations role.
• Significant Operations experience preferably at a Central Operations Centre level
• General Branch Banking Operations including Foreign Exchange operations, Clearing
• A good knowledge of Regulations and rules, General Banking Operations.
• Experience of a service environment.
Responsibilities
To manage the Bank’s Central Operations (which include the Clearing & Payments Unit, Account Maintenance Unit, Financial Markets Operations and Trade Operations,), Provide leadership in process delivery and ensure effective and efficient operational policies and procedures are in place to enhance customer service.
Requirements
• Bachelor’s degree in Economics or Business-related field.
• Possession of Masters in Finance, Banking or relevant field will be an added advantage.
Professional:
• Professional Banking Qualification will be an added advantage.
Desired work experience:
• At least 5 years work experience in Banking, 3 of which should be in a management position in a Banking Operations role.
• Significant Operations experience preferably at a Central Operations Centre level
• General Branch Banking Operations including Foreign Exchange operations, Clearing
• A good knowledge of Regulations and rules, General Banking Operations.
• Experience of a service environment.
Financial (20%)
• Participate in budgeting process for the department and monitoring performance against budget.
• Develop plans in conjunction with the Head of Operations, Technology & Enterpsie projects and cost targets for the areas under the control of the job holder.
• Adherence to statutory and Bank legal requirements in relation to operations in Central operations.
• support delivery of new products In central operations.
Internal Business Processes (30%)
• Communication of Bank policies and procedures covering Service Delivery and Operational Standards to all staff in the Central Operations.
• Effective resolution or escalation of operational issues covering areas under direct control.
• Implement appropriate control processes to ensure that Outward and Inward clearing(both LCY and FCY),Item processing, Payments processing, Validation of inward cheques,Salaries, standing orders, Direct Debits,maintainance of customer static data, LC, gurantees etc are handled in a timely and efficient manner and that all elements of Operational risk, e.g. fraud, follow up of Audit recommendations, are managed effectively across all areas under the control of the role holder.
• In conjunction with Direct reports, develop and implement plans to rectify shortfalls in Operational service and cost performance thus ensuring reduced customer complaints and counter party claims .
• Document and regularly test Busines Continuity / Disaster Recovery Plans (BCP/DRP) for all units in central operations.
• Establish and maintain Operational Risk Management Framework in central operations such that all instructions received for action are authorized as per set authorization Levels eg Salary Transfers,EFTs,etc and that periodic reporting and escalation of key issues is adopted .
• Maintain a reporting schedule of defined Key Risk Indicators and measure performance against these on a quarterly basis to reduce possible losses due to omissions and mistakes.
Customer (25%)
• Set and maintain service management processes within the department to ensure delivery at set times as per SLAs.
• Agree service levels targets with internal customers , extention customers , other Local Banks and BOU.
• Assist customers resolve problems with service levels where the cause appears to be within own area of responsibility.
• Initiate actions to overcome problems identified in meeting the service levels.
• Ensure agreed SLAs with the department are adhered to by all parties.
Learning & Development (25%)
• Counsel, motivate and create a good working environment for all staff in the department to enhance individual performance and productivity including an effective performance appraisal system.
• Develop and agree on an annual basis, individual and team performance objectives, standards and targets.
• Review regularly performance against agreed objectives.
• Provide ongoing coaching and feedback to direct reports.
• Review on an ongoing basis performance in the central operation unit and monitor against targets.
• Identify development and training needs and develop plans to satisfy areas identified.
• Ensure that achievement of at least 40 hours of learning/training for both self and direct report through E-learning, Internal & External training activities.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.