Promptly respond to all potential and existing client enquiries from all company sites including emails, live chat, phones and social media outlets
Carefully listen to client requirements and advise them accordingly regarding the Company’s service offering custom made to suit their need
Advise clients accordingly of the Company’s billing policies and ensure that they are billed properly
Positively engage & connect with clients whether online, via email, on phone or in person with a view to offering them true solutions that will be of value to them
Handle online/virtual client surveys and send quotations to the clients in a timely manner
Prepare and conduct presentations to potential clients with the view of providing them with Company services
Liaise and forge a strong relationship with relevant partners within the international moving value chain
Attend and conduct physical consultations at client premises in line with the Nellions guidelines which broadly demand that strict time keeping, being well groomed, adequate preparation, among other things
Follow up on all the clients to whom quotations have been sent.
Handle and get RFQs done and delivered on time
Attend to walk in clients and serve them promptly with highest levels of professionalism
Update all client’s engagements and tasks on Mobility platform
Track progress on the Mobility and Survey Canvas while suggesting improvements and changes for both systems
Solve all issues with the operations department that may arise during moves as professionally and as timely as possible
Perform debt collection duties and ensure that all invoices are paid within the agreed timelines
Raise the booking orders keenly and on time while ensuring adherence to the Company productivity guidelines.
Conduct research on best international practices pertaining to customer service and especially on the moving industry and make suggestions for improvement.
Attend moves regularly in order to stay in touch with what is happening on the ground and specifically if the Nellions Movers are delivering on the company promise of “Fine Moving”
As a custodian of the pre-move assessment SOP, propose amendments and changes to the SOP for consideration from time to time.
Do demand creation activities physically (e.g. attending exhibitions, visiting buildings, new sites, personal contacts and digitally (social media) as well as prospecting for new business
Attend sales meetings and any other meetings called by management
Maintain and uphold the good image of the company through politeness, focus on client needs, time consciousness and genuine need to help achieve smooth moving experiences.
Prepare reports and provide updates for all jobs and duties assigned
Learn about and keep abreast of the best (current and emerging) global practices in the moving & relocations industry.
Attend training programs arranged by the company and do self-initiated learning.
Perform any other duties as may be assigned to persons placed in authority over you
