Oasis Outsourcing
Outsourcing + 1 more
Description
Customer Service Representative
Location: Onsite – Nairobi, KenyaDriven by a passion for people and service excellence, this role focuses on delivering high-quality customer support through phone calls and chat interactions. As a Customer Service Representative, you will assist customers with inquiries related to products, services, order status, and general support.
You will work in a high-volume contact center environment, where strong communication skills, multitasking abilities, and attention to detail are key to providing an outstanding customer experience and building lasting relationships.
- English level: C1 (Advanced/Fluent).
- At least 1 year of customer service experience, preferably in a contact center environment.
- Comfortable working in high-volume, fast-paced environments.
- Strong verbal and written communication skills.
- Customer-oriented mindset with strong problem-solving skills.
- Basic computer skills and ability to navigate multiple systems.
- Availability to work onsite in Nairobi, Kenya is mandatory.
- Competitive compensation package (base salary + transportation allowance).
- Paid training and ongoing support.
- Growth opportunities within a people-driven organization.
- Collaborative and professional work environment.
Responsibilities
Key Responsibilities
- Handle customer inquiries through calls and chats, covering purchases, services, order status, and general support.
- Manage a high volume of calls while maintaining quality and professionalism.
- Provide accurate, clear, and timely information to customers.
- Build rapport quickly and maintain a positive, customer-focused experience.
- Use established communication templates to ensure consistency and efficiency.
- Accurately document all customer interactions in internal systems.
- Collaborate with team leads, quality, and training teams to meet performance expectations.
- Adhere to schedules, performance metrics, and operational guidelines.
- Maintain professionalism and courtesy in all customer interactions.
- Demonstrate flexibility to work different shifts, including evenings and weekends.
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