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Retails Sales & Operations Manager ( Petrol Stations)

Closing: Jun 30, 2024

13 days remaining

Published: May 24, 2024 (25 days ago)

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The Retail Sales Manager will be based in Mombasa and primarily responsible for enhancing sales performance across all company's petrol stations (70% of the role) and overseeing the efficient management of station operations (30% of the role). The ideal candidate will have a strong background in sales, retail management, and operations within the petroleum industry, with a specific focus on the Kenyan market.


Responsibilities
The Retail Sales Manager will be based in Mombasa and primarily responsible for enhancing sales performance across all company's petrol stations (70% of the role) and overseeing the efficient management of station operations (30% of the role). The ideal candidate will have a strong background in sales, retail management, and operations within the petroleum industry, with a specific focus on the Kenyan market.


Sales Management (70%):

  • Develop and implement effective sales strategies to increase fuel and non-fuel sales across all gas stations in Kenya.
  • Analyze sales data and market trends to identify opportunities for growth.
  • Conduct market research to understand customer needs and preferences specific to the Kenyan market.
  • Develop and execute targeted marketing campaigns to attract and retain customers.
  • Establish and maintain strong relationships with key customers and corporate clients.
  • Monitor competitor activities and adjust strategies to maintain a competitive edge.
  • Train and mentor station managers and sales staff to achieve sales targets.

Operations Management (30%):

  • Oversee day-to-day operations of all gas stations, ensuring smooth and efficient functioning.
  • Implement standard operating procedures (SOPs) to ensure consistency and quality of service.
  • Conduct regular audits and inspections to ensure compliance with company policies and Kenyan industry regulations.
  • Manage inventory levels and coordinate with suppliers to ensure adequate stock of petroleum products and retail items.
  • Handle customer complaints and resolve issues promptly to maintain high customer satisfaction.
  • Ensure safety and security protocols are followed at all stations.
  • Develop and manage budgets, ensuring cost-effective operations and maximizing profitability.

Qualifications:

  • Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
  • Proven experience (10+ years) in sales and retail management, preferably in the petroleum industry.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and market trends to make informed decisions.
  • Strong problem-solving skills and the ability to handle customer complaints effectively.
  • Knowledge of safety and compliance regulations in the Kenyan petroleum industry.
  • Proficiency in Microsoft Office Suite and sales management software.
  • Proficiency in English and Swahili is preferred.


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