Want to do administrative, marketing, and sales support at a small company where your work and your opinions are valued?

1. Are you a self-starting, detail-oriented, tech-savvy person who’s passionate about digital marketing, sales support, and administrative support…and who wants to work directly with the founder/owner of the company?
   

2. Do your friends make fun of how organized you are? Do you enjoy writing, editing, and finding typos that other people miss? Do you love coordinating projects, and people, and taking care of the small details?
   

3. Do you enjoy learning how businesses work, and helping business leaders solve problems? Are you a strong multitasker? Do you love finding new shortcuts in Google Workspace(Google Docs, Sheets, Slides, and Gmail for Business), an online project management tool?
   

The Executive Assistant (EA) role requires a deep sense of personal organization and support to the office of the Founder of Nendo Limited. The work will require covering the following key areas, as a strategic partner seconded to the Founder of the organization. As EA, your primary function will be providing reliable and focused support to company Founder & CEO, Mark Kaigwa, with all aspects of this organization and its day-to-day operations. You will be expected to show the highest discretion, including:

1. Managing, Reading, Responding, and Escalating Emails on the CEO’s behalf
   

2. Delivering Writing and Conducting Online Desk Research for Projects, Talks, and Meetings
   

3. Taking Calls and Managing the Flow & Follow up of Internal/External Communications
   

4. Scheduling, Planning, Prioritising, and Coordination
   

5. Administration (Office and Personal)
   

Are You in the 5%?

This job is wrong for perhaps 95% of people. Indeed, 95% would hate it.

Why? Because you’ll need to balance high urgency and high attention to detail and take initiative more than your past leaders/managers wanted you to do. You’ll also do a range of things, far more than if you were at a large faceless corporation. You can’t hide in your cubicle, because we want your insights on how to make things better. Also, there is no cubicle – we work remotely. Work won’t always be dropped onto your lap. You’ll have to make things happen and have the desire to make work happen and make your teammates better.

Yet if you’re in that 5%, this might be the best job of your career—because you’re making an impact, and you’re seeing that impact every single day.

Want to do administrative, marketing, and sales support at a small company where your work and your opinions are valued?

1. Are you a self-starting, detail-oriented, tech-savvy person who’s passionate about digital marketing, sales support, and administrative support…and who wants to work directly with the founder/owner of the company?
   

2. Do your friends make fun of how organized you are? Do you enjoy writing, editing, and finding typos that other people miss? Do you love coordinating projects, and people, and taking care of the small details?
   

3. Do you enjoy learning how businesses work, and helping business leaders solve problems? Are you a strong multitasker? Do you love finding new shortcuts in Google Workspace(Google Docs, Sheets, Slides, and Gmail for Business), an online project management tool?
   

The Executive Assistant (EA) role requires a deep sense of personal organization and support to the office of the Founder of Nendo Limited. The work will require covering the following key areas, as a strategic partner seconded to the Founder of the organization. As EA, your primary function will be providing reliable and focused support to company Founder & CEO, Mark Kaigwa, with all aspects of this organization and its day-to-day operations. You will be expected to show the highest discretion, including:

1. Managing, Reading, Responding, and Escalating Emails on the CEO’s behalf
   

2. Delivering Writing and Conducting Online Desk Research for Projects, Talks, and Meetings
   

3. Taking Calls and Managing the Flow & Follow up of Internal/External Communications
   

4. Scheduling, Planning, Prioritising, and Coordination
   

5. Administration (Office and Personal)
   

Are You in the 5%?

This job is wrong for perhaps 95% of people. Indeed, 95% would hate it.

Why? Because you’ll need to balance high urgency and high attention to detail and take initiative more than your past leaders/managers wanted you to do. You’ll also do a range of things, far more than if you were at a large faceless corporation. You can’t hide in your cubicle, because we want your insights on how to make things better. Also, there is no cubicle – we work remotely. Work won’t always be dropped onto your lap. You’ll have to make things happen and have the desire to make work happen and make your teammates better.

Yet if you’re in that 5%, this might be the best job of your career—because you’re making an impact, and you’re seeing that impact every single day.

Types of jobs that you'll master using your magic EA powers include:

• Managing the Founder’s email inbox and responding accordingly
  

• Supporting with the Founder’s incoming calls and messages to triage for action, reply, response, and delegation
  

• Managing the Founder’s calendar and priorities during the workday, week, and quarter to keep tabs on high-leverage tasks
  

• Coordinating, managing, and compartmentalizing incoming communications
  

• Coordinating internal or external networking events and retreats (including follow-ups - e.g., writing to business card contacts to get acquainted and initiate relationships or arranging a team-building retreat or an in-person working day together in Nairobi)
  

• Travel scheduling and booking for the Founder or team
  

• Scheduling meetings, events, and team strategy days
  

• Researching and buying gifts for employees, suppliers, clients, and key stakeholders
  

• Managing post and banking deposits
  

• Coordinating administrative tasks including, but not limited to, tax filings, receipts, ensuring
  

• expense reporting compliance, and review of documentation
  

• Assisting the Founder with human resources and recruiting of key talent – engaging our
  

• head-hunters, marketing our open positions, checking, and shortlisting potential candidates, and scheduling interviews or performance management conversations internally, among other
  

• duties to be coordinated with our external HR consultant.
  

Other ways this work will manifest include:

• Prepare project and team briefs using verbal instruction from the CEO
  

• Synthesise information quickly and translate it to team from CEO or to CEO from team
  

• Sit in on some meetings to keep notes on action items for/with Client Success Managers(acting as a ‘shadow client success manager’ from time to time)
  

• Craft content for C-Suite external audiences like prospective clients, networks, and targeted organizations
  

• Be available to support our CEO when he travels across time zones and works various hours
  

• Help set the CEO up for success for speaking engagements, training, workshops, live-streamed events, and conference panel appearances with research, scheduling, and event coordination
  

• Coordinate, schedule, and prioritize meetings and projects with company executives (one-on-ones and performance-related meetings)
  

• Travel with the CEO to meetings and take notes (estimate the job will require travel 25% of the time, domestically and, if required, internationally. We are a fully remote team with less field travel than before, but it may grow in the future)
  

• Be a true right hand, represent the CEO in meetings, and internal sessions, and learn the CEO’s decision-making approach. You will be required to understand the big picture and be able to give input and be a collaborator in the CEO’s absence
  

• Making presentations (public speaking) on Nendo’s credentials or leading discovery
  

  meetings or workshops in the CEO’s absence
  

• Manage requests for speaking engagements, escalating to African Speakers and Artists when a qualified lead is identified
  

• Screen incoming phone calls delivering detailed, timely messages to the appropriate parties
  

• Assist in maintaining an ever-changing calendar (with business and personal obligations)
  

• Help manage the CEO’s personal appointments and his private affairs from time to time
  

• Coordinate complex travel arrangements including scheduling COVID tests, transportation,
  

  checking in online, seat/flight selection, and any changes related to the travel
  

• Vet and prioritize the CEO’s emails and help manage the inbox
  

• Provide support with scheduling and supporting the CEO with the publishing of his writing
  

  content across social media, the Nendo newsletter, and other digital platforms
  

• Prepare materials for meetings – researching meeting attendees (clients and prospects)
  

  ahead of time and help the Founder be prepared for a meeting with the necessary context
  

• Work with Design, Content, Data, and Client Services Team on projects as required
  

• Occasionally assisting in personal errands
  

• Working with Nendo’s nomads to help with any troubleshooting of key platforms
  

• Some off-hour availability required