Work Control Center Manager

Knowledge & Skills

• Knowledge of ERP Business System Applications
  
• Knowledge of business practices and procedures plus facility planning management.
  
• Knowledge of the functions and operations of major U.S. agencies.
  
• Excellent supervisory, leadership, planning, decision making and scheduling skills.
  
• Detail oriented with the ability to handle multiple tasks independently.
  
• Effective oral, written and interpersonal skills.
  
• Knowledge of various computer applications including Microsoft Office.
  
• Additional knowledge/skills may be required by contract or assignment.
  

Experience & Education

• Two (2) plus years of experience in administering ERP System Transactions
  
• Bachelor’s degree in an associated discipline preferred.
  
• Eight (8) years’ experience in a facilities maintenance, base camp maintenance, or related field.
  
• Additional experience/education may be required by contract or assignment.
  

Physical Requirements/Working Environment

• Assigned to overseas locations where living and working conditions at assignment location could be remote and uncomfortable, with long hours, exposure to weather, dust, and hazardous/harsh conditions.
  

• Monitors and helps to manage the scheduled work readiness through meetings, issues resolution, metrics, dashboards, schedule reviews, walkthroughs, etc.
  
• Responsible for work control, planning, infrastructure, facilities support and plant operations.
  
• Receive and review service requests and work orders submitted by the customer and determine proper response and actions for delegation.
  
• Maintain a database of all customer submitted and internal service requests and or work orders.
  
• Participates in future planning and develops plans with all functional areas in O&M and Public Works.
  
• Provides all required reports as directed.
  
• Responsible for maintenance, repair, minor construction and operation of facilities to ensure cost effective and reliable support.
  
• Provides coordination and instructions for building, repairs, upgrading and coordinating office space planning and design, conducting office work environmental studies and preparing facility master plan.
  
• Ensures a high degree of customer satisfaction by quality on time performance and best return for their investment.
  
• Performs other qualified duties as assigned.