Requirements

· Basic understanding of SME lending and sales processes.

· Good communication and interpersonal skills.

· Strong attention to detail and follow-through.

· Ability to meet assigned targets and timelines.

Business Development & Client Support

• Support the sourcing and onboarding of eligible SME clients within assigned locations.
  
• Promote SME loan products to prospective and existing clients as assigned.
  
• Maintain basic client relationships and escalate complex client needs to the SME Business Associate.
  

Credit & Documentation Support

• Collect, collate, and validate required client documentation in line with approved checklists.
  
• Support client profiling and data capture for loan applications.
  
• Ensure timely submission of complete documentation to support credit review and approvals.
  

Portfolio Support

• Support the monitoring of assigned SME accounts and repayment schedules.
  
• Follow up with clients on documentation gaps, repayment reminders, and routine inquiries.
  
• Escalate early warning signs and delinquency risks promptly to supervising officers.
  

Customer Experience

• Engage SME clients professionally and courteously at all times.
  
• Respond to basic client inquiries and ensure issues are resolved or escalated appropriately.
  
• Support a smooth customer journey during onboarding and loan servicing stages.
  

Reporting & Compliance

• Prepare and submit assigned daily and weekly activity reports.
  
• Maintain accurate and up-to-date records in CRM and loan management systems.
  
• Ensure compliance with company policies, procedures, and ethical standards.
  
• Support recovery and collections activities as assigned.