Requirements

· Strong sales, negotiation, and relationship management skills.

· Good understanding of SME lending and basic credit principles.

· Strong communication, problem-solving, and analytical skills.

· Proficiency in Microsoft Office and CRM/HRIS or loan management systems.

Business Development & Client Acquisition

• Identify, source, and onboard eligible SME clients in line with approved target markets.
  
• Promote and sell SME loan products and related financial solutions.
  
• Build and maintain strong relationships with SME clients to drive repeat business.
  

Credit & Documentation Support

• Support the loan application process by collecting and verifying required documentation.
  
• Conduct basic client profiling and preliminary credit assessments.
  
• Liaise with credit and underwriting teams to facilitate loan approvals.
  

Portfolio & Relationship Management

• Manage assigned SME portfolio to ensure optimal performance and growth.
  
• Monitor loan utilization, repayment behaviour, and client compliance.
  
• Proactively engage clients to address issues that may affect loan performance.
  

Customer Experience

• Serve as the primary point of contact for SME clients.
  
• Resolve client inquiries and complaints promptly and professionally.
  
• Ensure a positive and seamless customer journey from onboarding to loan disbursement.
  

Reporting & Compliance

• Prepare and submit periodic sales, pipeline, and performance reports.
  
• Ensure strict adherence to company policies, regulatory requirements, and ethical standards.
  
• Support recovery and collections efforts where required.