Qualifications

• Bachelor's degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems) highly preferred. Significant work experience in a directly related field combined with appropriate training/certificates will be considered in lieu of degree
  
• A minimum of 5 years of relevant work experience is required, of which at least 3 years must be in a position with similar responsibilities.
  

• Deploy, configure, and maintain Red Rose devices and monitor databases, including networks, servers, and telecommunications.
  
• Provide field-level technical support to vendors and staff on the CAT platform and CAT devices.
  
• Troubleshoot and address any issues to ensure optimal performance of the networks, servers and devices.
  
• Configure and maintain applications and CAT devices as per the CAT Strategy.
  
• Responsible to provide and withdraw CAT access to staff to ensure CAT access is limited to current team.
  
• Communication with CAT platform service provider.
  
• Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information.
  
• In collaboration with relevant staff, maintain inventory of ICT4D equipment, hardware, and software and ensure adequate supply and functionality, both in the office and in the field.
  
• Provide input to budget for ICT4D related expenses.
  
• Coordinate relationships with suppliers to facilitate delivery of ICT4D-related services that meet CRS business requirements and needs.
  
• Support capacity building initiatives, remotely or on-site, to staff, partners and end-users to ensure efficient and consistent adoption and use of ICT4D applications.
  
• Prepare statistical reports on ICT4D-related data and metrics. As needed, implement measures to ensure required standards are met.
  
• Export of campaigns data from CAT platform to Vector control team.
  
• Planning, development, implementation and management of CAT Strategy Component Trainings and ICT4D.
  
• Directly provide user training and training support.
  
• Create materials and presentations for trainings and reports.
  
• Create and maintain inventory on training document versions, software, applications and reports.