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Customer support, client care Jobs in Entry and Basic-level

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EMGE Resources Limited

Customer Service Representative

Lagos, Nigeria

1 day ago

Nairametrics

Client Service Lead

Lagos, Nigeria

1 day remaining

Outsource Company Nigeria

CLOSED

Customer Service Representative

Lagos, Nigeria

Closed 11 days ago

Wave NG

CLOSED

Customer Service Personnel (Restaurant)

Lagos, Nigeria

Closed 3 days ago

Starcare International Hospital

CLOSED

Call Centre Executive

Lagos, Nigeria

Closed 3 days ago

Invent Alliance Limited

CLOSED

Customer Relationship Officer

Lagos, Nigeria

Closed 2 days ago

International Breweries Plc

CLOSED

CIC Agent

Ilesha, Nigeria

Closed 6 days ago

Flour Mill of Nigeria Plc

CLOSED

Customer Service Officer - Golden Fertilizer

Lagos, Nigeria

Closed 7 days ago

Stella Maris School

CLOSED

Guidance Counsellor

Abuja, Nigeria

Closed 10 days ago

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Stanbic IBTC Bank

CLOSED

Consultant, Service

Lagos, Nigeria

Closed 10 days ago

Country / Region

Africa
Kenya
Uganda

Fuzu

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© Fuzu Ltd 2024

Customer Service Representative

Closing: Apr 29, 2024

This position has expired

Published: Apr 12, 2024 (18 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Requirements
  • Mass Communication, Sociology, Computer Science and other related field can apply.
  • Proven experience in CSR
  • Should preferably reside in Abuja
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.


Responsibilities
Requirements
  • Mass Communication, Sociology, Computer Science and other related field can apply.
  • Proven experience in CSR
  • Should preferably reside in Abuja
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.


Job Description

  • We are hiring a customer service representative to manage customer queries and complaints.
  • You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Duties

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Tags

Customer support, client care jobs

Transportation, logistics, storage industry jobs

Entry and Basic-level jobs

Jobs in Lagos

Jobs in Nigeria

Customer support, client care jobs in Lagos

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