Requirements

• A First Degree in a relevant field
  
• Proficient in relevant computer applications
  
• 1-3 years of experience in a call center environment
  
• Previous experience in a similar role, and high fluency in YORUBA, IGBO or HAUSA language.
  
• Excellent verbal & phone communication skills, with active listening.
  
• Excellent relationship management skills and highly developed emotional intelligence.
  
• Technical expert in related computer applications.
  
• Able to react effectively and calmly in emergencies.
  
• Able to maintain customer confidentiality.
  

Requirements

• A First Degree in a relevant field
  
• Proficient in relevant computer applications
  
• 1-3 years of experience in a call center environment
  
• Previous experience in a similar role, and high fluency in YORUBA, IGBO or HAUSA language.
  
• Excellent verbal & phone communication skills, with active listening.
  
• Excellent relationship management skills and highly developed emotional intelligence.
  
• Technical expert in related computer applications.
  
• Able to react effectively and calmly in emergencies.
  
• Able to maintain customer confidentiality.
  

Summary

• Responsible for the timely management of calls (both inbound and outbound); identifying customers’ needs and providing appropriate solutions to their complaints.
  

Responsibilities

• Answer incoming calls and respond to customer’s emails
  
• Management and resolve customer complaints
  
• Sell products and place customer orders in the computer system
  
• Identify and escalate issues to supervisors
  
• Provide product and service information to customers
  
• Research required information using available resources
  
• Research, identify, and resolve customer complaints using applicable software
  
• Process orders, forms, and application
  
• Route calls to appropriate resources.
  
• Document all call information according to standard operating procedures
  
• Recognize, document, and alert the management team of trends in customer calls
  
• Follow up customer calls where necessary
  
• Upsell products and services.
  
• Complete call logs and reports.
  
• Other duties as assigned.