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Customer support, client care Jobs in Nigeria

90

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Novella Africa

Head, Client Services

Lagos, Nigeria

Closing: Jun 30, 2022

3 days remaining

Published: Jun 23, 2022 (4 days ago)

Job Requirements

Education:

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Work experience:

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Language skills:

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Job Summary

Contract Type:

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Requirements

  • A First Degree in a relevant field
  • Proficient in relevant computer applications
  • 1-3 years of experience in a call center environment
  • Previous experience in a similar role, and high fluency in YORUBA, IGBO or HAUSA language.
  • Excellent verbal & phone communication skills, with active listening.
  • Excellent relationship management skills and highly developed emotional intelligence.
  • Technical expert in related computer applications.
  • Able to react effectively and calmly in emergencies.
  • Able to maintain customer confidentiality.


Responsibilities

Requirements

  • A First Degree in a relevant field
  • Proficient in relevant computer applications
  • 1-3 years of experience in a call center environment
  • Previous experience in a similar role, and high fluency in YORUBA, IGBO or HAUSA language.
  • Excellent verbal & phone communication skills, with active listening.
  • Excellent relationship management skills and highly developed emotional intelligence.
  • Technical expert in related computer applications.
  • Able to react effectively and calmly in emergencies.
  • Able to maintain customer confidentiality.


Summary

  • Responsible for the timely management of calls (both inbound and outbound); identifying customers’ needs and providing appropriate solutions to their complaints.

Responsibilities

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources.
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services.
  • Complete call logs and reports.
  • Other duties as assigned.


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