About you

• To be successful in this role, you are expected to have a Minimum of 4 years relevant work experience in an IT environment. Moreover, we also expect the following.
  

Required

• Bachelor’s degree in Information Technology or other related field from a recognized institution
  

• Previous experience of working with networked computing systems/windows TCP/IT networking
  

• Previous experience working with LINUX / Windows servers.
  

• Working knowledge of and competence in Microsoft operating system and office suite
  

• High level of hardware/software remote trouble shooting experience
  

• Quick in learning new systems
  

Help Desk

• Act as the main point of contact for IT related issues in the use of computers, software and other communication equipment.
  

• Troubleshoot/diagnose problems and react accordingly.
  

• Advise and instruct staff (users) on IT best practices, internet and e-mail usage and appropriate course of action where problems are encountered.
  

• Work closely with Uganda Area Manager & Country IT Coordinator on IT equipment that need repair/replacement.
  

Database/Networking/ Internet

• Monitor organization WAN for problems.
  

• Troubleshoot internet issues in liaison with the relevant ISP.
  

• Work closely with the Country IT Coordinator regarding issues/faults.
  

• Oversee computer networks to ensure that they function smoothly.
  

• Install all new hardware, systems, and software for networks.
  

Backup, Antivirus & Security

• Perform backups as scheduled and ensure data integrity
  

• Configure and update antivirus.
  

• Manage user accounts, permissions, email, anti-virus and anti-spam.
  

• Monitor and configure Meraki to ensure optimal utilization of internet in the office.
  

Maintain System

• Work in liaison with the Country IT Coordinator to maintain system performance and react to issues to maximize uptime
  

• Continually perform preventative maintenance as scheduled.
  

• Assist with system upgrades and rollouts.
  

• Assist with the administration of users, access controls and computers.