Recovery Agent

As a Recovery Agent, you will be responsible for managing a diverse range of debt recovery cases, ensuring that outstanding debts are collected in a timely and efficient manner. You will work closely with clients to negotiate payment plans and resolve any disputes while adhering to industry regulations and company policies and liaising with the head office recovery team. Your role is critical in maintaining positive customer relationships while achieving Tugende’s financial goals.

Qualifications and Skills:

• 2- years Experience in debt recovery, credit control, or a similar role is preferred
  

• Excellent communication and negotiation skills
  

• Knowledge of relevant debt recovery legislation and best practices.
  

• Strong communication skills, both written and verbal, with the ability to negotiate effectively.
  

• Excellent organisational skills and attention to detail.
  

• Ability to handle sensitive situations with tact and professionalism.
  

• Proficient in using MS Office or similar software.
  

• Ability to work under pressure and meet targets.
  

• Manage a portfolio of assigned cases, ensuring that outstanding debts are recovered in a timely and professional manner.
  

• Issue demand notices to clients whose outstanding payments are overdue.
  

• Impound all assets assigned and report on progress in real-time.
  

• Provide regular reports and updates on the status of recovery cases.
  

• Timely liaison with both internal and external teams, such as legal or headquarters recovery teams, to facilitate debt recovery procedures and escalations
  

• Maintain accurate and timely records of communications, engagements in the CRM for all clients including any negotiation plans made
  

• Handle customer complaints or disputes effectively and professionally.
  

• Monitor payment plans to ensure adherence and take appropriate action in cases of non-payment in line with policy.
  

• Assess the client payment history and make recommendations for termination of unproductive leases in line with the Tugende policy guidelines for termination.
  

• Ensure compliance with set asset recovery procedures that include booking impounded asset in the branch inventory and incident recording
  

• Support with court cases when required by attending hearings to provide clerical support as requested by your supervisor or appointed legal counsel.